ARIZONA NEWS

Phoenix Police launching new tool to provide case updates to crime victims

Jul 26, 2024, 9:38 AM

YouTube video

PHOENIX — The Phoenix Police Department is getting set to launch a new tool to keep crime victims better informed about their cases.

SPIDR Tech, a public safety service company, designed the new Phoenix Police tool, which is set to debut Aug. 6.

The technology works with the city’s computer systems to provide crime victims with real-time updates to their cases.

Interim Chief Michael Sullivan said the tool will help the department meet one of its top goals.

“One of the guiding principles of the department’s crime reduction plan released earlier this year was to be community and victim-centered,” Sullivan said in a news release. “This will allow us to communicate with and better inform the people we serve.”

How does the new tool work?

The new tool will automatically send text message confirmations to crime victims who call 911 or the Phoenix Police nonemergency number from a cellphone.

Callers also will be notified when the police response has been delayed, which can happen when officers are diverted to higher-priority cases or the call volume is high.

Users will also be sent an automated survey about their experience.

“We want to hear from the public about how we’re doing,” Sullivan said. “This valuable feedback will help us identify and understand areas where we can improve.”

What else is Phoenix Police doing to improve communication?

The new tool isn’t the only way police are working to improve communications with Phoenix crime victims.

The department also is revamping its victim-centered webpage with a new portal.

The portal will allow victims to check their case status and sign up to receive updates, with email and phone call options available.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Arizona congressional races...

KTAR.com

Arizona’s 9 congressional seats are up for grabs; who is winning each race?

One Arizona congressional race remained highly competitive as of Thursday night, while the state's eight other U.S. House contests were pretty much settled.

5 hours ago

The five Maricopa County Board of Supervisors seats were up for grabs during the 2024 election....

KTAR.com

2 Maricopa County supervisor races remain tight, other 3 are blowouts

Two Maricopa County Board of Supervisors races remain too close to call, while the three other contests are blowouts.

6 hours ago

David Schweikert and Amish Shah...

KTAR.com

Incumbent David Schweikert leads Amish Shah in Arizona CD1 race

Republican Rep. David Schweikert held a lead over Democrat Amish Shah in the race for Arizona Congressional District 1 as of Saturday night.

6 hours ago

The winner of the 18th annual wildlife photo contest for Arizona Game and Fish Department was chose...

Roxanne De La Rosa

Winner chosen for 18th annual Arizona Game and Fish Department photo contest

The winner of the 18th annual wildlife photo contest for Arizona Game and Fish Department was chosen out of more than 800 entries.

7 hours ago

Donald Trump is leading Kamala Harris in Arizona's presidential race....

KTAR.com

Donald Trump projected over Kamala Harris in race for president in Arizona

Four years after Donald Trump became the first Republican presidential candidate since 1996 to lose Arizona, he reclaimed the state's 11 electoral votes.

7 hours ago

A Phoenix man was sentenced to seven years in prison followed by three years of supervised probatio...

Roxanne De La Rosa

Phoenix man sentenced to 7 years in prison for assaulting officers

A man was sentenced to seven years in prison followed by three years of supervised probation for assaulting police officers.

8 hours ago

Sponsored Articles

...

Day & Night Air Conditioning, Heating and Plumbing

Why a Heating Tune-Up is Essential Before Winter

PHOENIX, AZ — With cooler weather on the horizon, making sure your heating system is prepped and ready can make all the difference in staying comfortable this winter.

...

Collins Comfort Masters

Collins Comfort Masters: Leading the Way in HVAC and Plumbing Services in Arizona

Tempe, AZ – Since its inception in 1985, Collins Comfort Masters has been a cornerstone in the HVAC and plumbing industry in Phoenix and the surrounding Valley.

...

Sanderson Ford

3 storylines to get you revved up for the 2024 Arizona Cardinals

Arizona Cardinals training camp is just a couple weeks away starting on July 25, and Sanderson Ford is revved up and ready to go.

Phoenix Police launching new tool to provide case updates to crime victims