Cox agrees to pay $13M to settle Arizona lawsuit over deceptive cable fees

Jan 5, 2024, 4:05 AM | Updated: 6:31 am

Stock image of the backs of two people's heads watching television....

Cox Communications was accused of deceiving Arizona customers about cable TV fees. (Pexels Photo)

(Pexels Photo)

PHOENIX — Cox Communications reached a $13 million settlement with the state of Arizona over deceptive cable fees, but it won’t be much of a windfall for customers who may have been misled.

The agreement, detailed in a consent decree issued Wednesday, includes a $10 million payment to the state and $3,042,494 for customer refunds, the Arizona Attorney General’s Office announced Thursday.

The smaller portion will be distributed to eligible customers who signed up for Cox television service between January 2017 and March 2021.

According to an FAQ on the Cox website, the refunds will be approximately $12.

No consumer action is required. Eligible current Cox customers will automatically receive the refunds as credits to their account. The telecom giant will notify eligible former customers to set up electronic fund transfers.

The company said it expects to complete the payouts by September.

How did Cox allegedly mislead Arizona cable customers?

The settlement was reached after Attorney General Kris Mayes filed a lawsuit on Dec. 15, 2023, alleging that Cox deceived customers who signed price-locked contracts.

Mayes accused the company getting around the price guarantees by billing for Broadcast Surcharge Fees, Regional Sports Surcharges and Carrier Cost Recovery Fees.

“This substantial settlement holds Cox accountable for years of deceptive charges and false promises,” Mayes said in a press release. “We’re sending a clear message that businesses must fairly and honestly disclose all fees and honor the guarantees that they make to Arizonans.”

In addition to the financial aspects of the settlement, Cox agreed to be more transparent with consumers about pricing and other conditions.

Arizonans who believe they are the victim of consumer fraud can file complaints through the Attorney General’s Office.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Promotional image of rapper 21 Savage...

Kevin Stone

Rapper 21 Savage coming to Phoenix this spring on his ‘American Dream Tour’

Grammy Award-winning rap star 21 Savage is bringing his distinctive flow to Talking Stick Resort Amphitheatre in Phoenix this spring.

13 minutes ago

Mugshot of Raad Almansoori, who was indicted by an Arizona grand jury on eight felony charges...

Kevin Stone

Violent crime suspect wanted for NYC murder indicted on 8 felony charges in Arizona

Violent crime suspect Raad Noah Almansoori was officially charged with eight felony offenses in Maricopa County, officials announced Tuesday.

1 hour ago

Group picture of ABOR members....

SuElen Rivera

Amidst UArizona’s financial challenges, Hobbs chastises university public governing board

Arizona Gov. Katie Hobbs on Monday chastised the state's public university governing board for attacking UArizona's faculty instead of addressing its failures and a $177 million deficit.

2 hours ago

A gloved hand holds a Planatome surgical blade...

Kevin Stone

Planatome, a Phoenix-based surgical blade maker, plans to double size of workforce

Planatome, a Phoenix-based medical device company that makes advanced surgical blades, announced plans to double its workforce.

4 hours ago

Jose “ET” Rivera, owner of Tres Leches Cafe, speaks during a rally against an Arizona immigrati...

Martin Dreyfuss/Cronkite News

Arizona business owners rally against bill requiring E-Verify checks for jobs, benefits

Arizona business owners rallied Monday against an immigration bill they say will drive businesses and workers out of the state.

6 hours ago

Traffic backed up near Quartzsite...

Eastbound I-10 temporarily closed near Arizona-California border due to fiery crash

Eastbound Interstate 10 near the Arizona-California border was temporarily closed after a fiery crash Tuesday morning, authorities said.

7 hours ago

Sponsored Articles


Fiesta Bowl Foundation

The 51st annual Vrbo Fiesta Bowl Parade is excitingly upon us

The 51st annual Vrbo Fiesta Bowl Parade presented by Lerner & Rowe is upon us! The attraction honors Arizona and the history of the game.


Collins Comfort Masters

Avoid a potential emergency and get your home’s heating and furnace safety checked

With the weather getting colder throughout the Valley, the best time to make sure your heating is all up to date is now. 


Day & Night Air Conditioning, Heating and Plumbing

Valley residents should be mindful of plumbing ahead of holidays

With Halloween in the rear-view and more holidays coming up, Day & Night recommends that Valley residents prepare accordingly.

Cox agrees to pay $13M to settle Arizona lawsuit over deceptive cable fees