APS extends halt on past-due disconnects through end of year

Sep 15, 2020, 10:00 AM
(Flickr Photo/Alan Stark)...
(Flickr Photo/Alan Stark)
(Flickr Photo/Alan Stark)

PHOENIX – The biggest electric utility in Arizona announced Tuesday it would extend a promise to not disconnect customer power for nonpayment through the end of the year.

Arizona Public Service cited pandemic-related difficulties, such as job loss and schooling at home, in making the move.

The company suspended disconnections for nonpayment and waived late fees in March. A seasonal hold on shutoffs to businesses and homes was scheduled to end Oct. 15.

“Across Arizona, we have faced the challenges of this pandemic and record summer temperatures together, and we are here to help and work with our customers,” Monica Whiting, vice president of customer experience, said in a press release.

The Valley’s other major electricity supplier, Salt River Project, has paused shutoffs and late fees over nonpayments through Oct. 1.

APS said customers who were struggling to pay their power bills can check the company’s assistance programs before the end of the year. Flexible pay options are available.

The utility said in the press release, “paying even a small amount will help the balance owed from continuing to grow.”

Customers could qualify for support in 2021 that includes a one-time bill credit of $100 for a home or $1,000 for a small business and an on-going 25% discount.

Lifetime Windows & Doors

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

(Pixabay Photo)...

2 men dead after shooting breaks out at party in Gila Bend

Two men ages 25 and 26 are dead after a shooting broke out at a party in Gila Bend Saturday afternoon, authorities said.
16 hours ago
(Arizona Department of Public Safety Photo)...

Silver Alert issued for 77-year-old man last seen in Queen Creek

A Silver Alert was issued Sunday for a 77-year-old man last seen near Queen Creek Road and South Meridian Road.
16 hours ago
(Petrified Forest National Park Photo)...
Alex Weiner

Triassic reptile discovered at Arizona’s Petrified Forest named after former park superintendent

A Triassic reptile species discovered at Petrified Forest National Park in Arizona was named after former park Superintendent and wife.
16 hours ago
(City of Phoenix Photo)...
Kevin Stone

New trash pickup days start this week for most of Phoenix

New pickup days go into effect Monday for 80% of the Phoenix's trash, garbage and green organic pickup customers.
16 hours ago
(Pexels Photo)...
Associated Press

Arizonan sentenced for Vegas-based scheme targeting migrants

An Arizona man who convinced recent immigrants from to pay him thousands of dollars each to help them gain U.S. citizenship has been sentenced to nearly six years in prison.
2 days ago
(Twitter Photo/@MesaPD)...

Mesa driver taken to hospital after vehicle strikes pole, crashes into canal

A driver in Mesa was taken to the hospital after their vehicle struck a street light and crashed into an irrigation canal Saturday.
2 days ago

Sponsored Articles


Key dates for Arizona sports fans to look forward to this fall

Fall brings new beginnings in different ways for Arizona’s professional sports teams like the Cardinals and Coyotes.
Sanderson Ford

Don’t let rising fuel prices stop you from traveling Arizona this summer

There's no better time to get out on the open road and see what the beautiful state of Arizona has to offer. But if the cost of gas is putting a cloud over your summer vacation plans, let Sanderson Ford help with their wide-range selection of electric vehicles.
(Courtesy Condor)...
Condor Airlines

Condor Airlines shows passion for destinations from Sky Harbor with new-look aircraft

Condor Airlines brings passion to each flight and connects people to their dream destinations throughout the world.
APS extends halt on past-due disconnects through end of year