More teens calling Arizona hotline for help during coronavirus crisis

Apr 8, 2020, 4:15 AM | Updated: 1:51 pm

(Facebook Photo/Teen Lifeline)...

(Facebook Photo/Teen Lifeline)

(Facebook Photo/Teen Lifeline)

PHOENIX — The national helpline for emotional support has jumped 891% in call volume compared to this time last year as the coronavirus outbreak continues.

An Arizona-based teen hotline also has reported an increase in requests for service.

“I know that for us locally with the teens, as well as the other Arizona based crisis lines we have all seen an increase of services,” Nikki Kuntz, clinical director with Teen Lifeline, told KTAR News 92.3 FM on Tuesday.

“I can tell you just anecdotally we’re looking at a 10% increase of what we would have thought we would normally during this time of year.”

Teen Lifeline believes it may be less immediate for teenagers as it is for adults, but the more time people are asked to stay home the more they are needing to reach out.

The statewide hotline saw that immediately with their texting services.

“Kids are home with their parents so they don’t want to talk as much, but they are able to text,” Kuntz said.

Because of that, Teen Lifeline opened up its texting hotline services three hours earlier during weekdays knowing kids are now at home needing a way to reach out.

But what are they upset about? Kuntz described it as acute problems.

“These kids are in a different level of crisis – they are dealing with long term mental health stuff they have been struggling with,” Kuntz said. “They recognize they don’t have their normal avenues for reaching out for help that they’ve been taught and now they’re trying to find a way to fulfill that.”

Teen Lifeline expects the longer schools remain closed the more it will be reached out to for help.

The hotline will offer service both by texting and talking over the phone at 602-248-TEEN.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Caution tape in front of police car....

2 police officers injured in crash in central Phoenix

Two police officers suffered minor injuries in a two-vehicle crash in central Phoenix early Saturday morning.

2 hours ago

Follow @KTAR923...

Silver Alert issued for 80-year-old woman with dementia

Authorities issued a Silver Alert on Saturday morning for a missing 80-year-old woman who suffers from dementia.

4 hours ago

( photo)...

Damon Allred

Bipartisan Infrastructure Law to fund Yavapai County mine cleanup project

The Iron King Mine -- Humboldt Smelter Superfund site is set to receive $15 million in federal funding to support cleanup efforts.

5 hours ago

Group photo of band players for Cigarettes After Sex...

SuElen Rivera

Cigarettes After Sex to stop in Valley this fall during world tour

American dream pop band Cigarettes After Sex announced a stop in the Valley this fall during their upcoming world tour.

6 hours ago

Smalls Sliders signed a deal with an operating partner to open 22 locations in the Phoenix area. (S...

Brandon Brown/Phoenix Business Journal

Drew Brees-backed Smalls Sliders looks to open 22 locations across the Phoenix metro

Smalls Sliders has signed its largest franchise agreement to date to bring more than 20 locations to the Phoenix metro.

7 hours ago

Follow @suelenrivera...

SuElen Rivera

City of Goodyear unveils state-of-the-art Fire Station 188

The city of Goodyear held a grand opening ceremony on Thursday for the addition of its latest fire station.

16 hours ago

Sponsored Articles


DISC Desert Institute for Spine Care

Sciatica pain is treatable but surgery may be required

Sciatica pain is one of the most common ailments a person can face, and if not taken seriously, it could become one of the most harmful.


Collins Comfort Masters

Here’s 1 way to ensure your family is drinking safe water

Water is maybe one of the most important resources in our lives, and especially if you have kids, you want them to have access to safe water.


Collins Comfort Masters

Avoid a potential emergency and get your home’s heating and furnace safety checked

With the weather getting colder throughout the Valley, the best time to make sure your heating is all up to date is now. 

More teens calling Arizona hotline for help during coronavirus crisis