Call center for Mexicans in US sees uptick in calls after Trump election

Feb 27, 2017, 4:57 AM | Updated: 2:09 pm

President Donald Trump speaks during his meeting with Peruvian President Pedro Pablo Kuczynski in t...

President Donald Trump speaks during his meeting with Peruvian President Pedro Pablo Kuczynski in the Oval Office of the White House in Washington, Friday, Feb. 24, 2017. (AP Photo/Pablo Martinez Monsivais)

(AP Photo/Pablo Martinez Monsivais)

PHOENIX — A call center established by the Mexican government to aid its citizens living in the United States has seen an uptick in calls.

The Center for Information and Assistance to Mexicans usually gets between 600 and 700 calls from across the U.S. Ever since President Donald Trump took office in January, calls to the center have doubled.

“We have been receiving between 1,200 to 1,500 calls per day,” said Ricardo Pineda Albarran, the consul of Mexico in Tucson. “Due to that specific fact, we’re now working 24 hours a day.”

The center is located inside the Mexican consulate in Tucson. It operates as a call center that handles everything from inquiries about getting a Mexican passport and applying for dual citizenship to information about current U.S. immigration policies and what to do if a person is a victim of abuse or fraud.

Pineda Albarran, who’s also the center’s director, said the spike in calls is due in part to the Trump administration unveiling tougher immigration enforcement measures. He said the center has received calls from people who are worried about their future in the U.S.

“We are getting more calls from our community with concerns about what’s going on,” he said. “What we are doing is providing the right information to our community, referring them to one of the 50 consulates in the U.S. and making sure that they get legal advice if they need that.”

Another reason for the spike in calls, Albarran said, is due to the center recently expanding the services it provides.

Rodrigo Alcocer Urueta, a spokesman for the Mexican consulate in Phoenix, said the center is advising Mexican citizens living in the U.S. to know their rights, to seek legal advice from reliable lawyers and to use the consulate as a resource.

“The advice here is to be informed,” he said. “If they do not know something, they can call their consulate and ask for help so we can give advice and make referrals with people who can help them.”

Alcocer Urueta also said the center recommends families have a plan in case a family member is deported that includes having all their Mexican documents, such as their passport and birth certificate, and making power of attorney arrangements for their children and other matters.

Mexican citizens who live in the U.S. can call the 24-hour center at 1-855-463-6395.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Firefighting crews are battling the Riverside Fire north of Fountain Hills. (Tonto National Forest ...

Bartlett Lake recreational areas north of Fountain Hills evacuated for Riverside Fire

The recreational areas near Bartlett Lake have been evacuated as firefighters battle the Riverside Fire north of Fountain Hills.

13 minutes ago

A 2-year-old boy died after he was found in a backyard jacuzzi Saturday. (Pixabay photo)...

2-year-old boy found in west Phoenix jacuzzi dies

Detectives are investigating the death of a two-year-old boy who was found in a backyard jacuzzi on Saturday in west Phoenix.

1 hour ago

State's new budget a sore spot for attorney general - Here's why...

Serena O'Sullivan

Arizona AG ‘extremely disappointed’ with state budget cuts to opioid settlement funds

Arizona Attorney General Kris Mayes released a statement saying she is "extremely disappointed" with the state's new budget on Saturday.

2 hours ago

Bipartisan state budget of $16 billion passes in Arizona Legislature...

Associated Press

Arizona lawmakers pass bipartisan $16.1 billion budget, fix $1.4 billion deficit

Arizona lawmakers passed a $16.1 billion bipartisan state budget, which Gov. Hobbs negotiated with GOP leaders, on Saturday evening.

6 hours ago

Southbound Loop 101 on-ramp in Scottsdale to close (ADOT Photo)...

Bailey Leasure

Southbound Loop 101 on-ramp in Scottsdale to close for 2 months

 The southbound Loop 101 on-ramp at Princess Drive and Pima Road in Scottsdale is scheduled to be closed for two months

8 hours ago

Improvements coming to Brooks Crossing Park (City of Chandler Photo)....

Bailey Leasure

New improvements coming to Chandler’s Brooks Crossing Park

Chandler City Council approves a construction agreement that will allow for improvements to Brooks Crossing Park.

9 hours ago

Sponsored Articles


Sanderson Ford

3 new rides for 3 new road trips in Arizona

It's time for the Sanderson Ford Memorial Day sale with the Mighty Fine 69 Anniversary, as Sanderson Ford turned 69 years old in May.


Midwestern University

Midwestern University Clinics: transforming health care in the valley

Midwestern University, long a fixture of comprehensive health care education in the West Valley, is also a recognized leader in community health care.


DISC Desert Institute for Spine Care

Sciatica pain is treatable but surgery may be required

Sciatica pain is one of the most common ailments a person can face, and if not taken seriously, it could become one of the most harmful.

Call center for Mexicans in US sees uptick in calls after Trump election