Etsy business agrees to pay nearly $32,000 to settle Arizona consumer fraud case

PHOENIX — An Etsy business has agreed to pay nearly $32,000 in restitution to settle an Arizona consumer fraud case, Attorney General Kris Mayes announced Thursday.

Urban Wood, a company Maricopa County couple Victoria DeWitte and Andrew DeWitte founded, operated in Phoenix and sold custom wood furniture and other goods to costumers in Arizona and across the United States from 2016 until January 2024 on Esty and its website.

According to court documents, the company said that all furniture would be delivered to customers within 16 weeks after payment; however, on at least 10 occasions the company failed to deliver products that costumers had paid for and failed to offer refunds that were promised.

The company will now be ordered to make 36 monthly payments of $887 for a total of $31,932.

Costumers that have been impacted do not need to file a complaint, as the Attorney General’s Office will contact costumers to process refunds.

“Online shoppers have a reasonable expectation that the goods they are paying for will arrive as described and in a prompt manner. Arizonans, if an online retailer doesn’t follow through on their end of the bargain and you believe you’ve been defrauded, I encourage you to file a complaint with my office so we can see how we may be able to help,” Attorney General Mayes said in a press release.

“Let this also be a warning to businesses: keep your promises to consumers, or you will hear from my office.”

In addition to the restitution, the settlement said the company must issue refunds for all products sold if they cannot be delivered in a timely manner. The company will also be restrained from falsely advertising that products will be delivered in a timely manner if not available.

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