DATA DOCTORS

Here are tips for resolving blue screen errors

Oct 28, 2023, 5:45 AM

(Pexels Photo)...

(Pexels Photo)

(Pexels Photo)

Q: I had a blue screen error message pop-up while I wasn’t even using my computer running Windows 10 – what gives?

A: The infamous Blue Screen of Death (BSoD) isn’t a small issue as it will always stop you in your tracks. It’s an indication that Windows was unable to recover from some form of a system crash.

The possible causes for this type of system error are wide ranging and should be taken seriously especially if it happens repeatedly.

There are hundreds of codes that may accompany your specific error, so documenting the exact error is critical to begin the troubleshooting process in an efficient manner.

My suggestion for anyone that experiences a BSoD is to take a picture of the screen with your smartphone which will make it easier to have others assist you. A critical part of the screen is towards the bottom in smaller print that says: “If you call a support person, give them this info:”

The two critical pieces of information that follow that statement are the Stop code and What failed (if it was detected).

Software Conflicts
If you recently installed a software program, especially if it’s of an older generation, you could have a software driver that is shared by various programs that is incompatible. This can also occur when an existing program is updated and conflicts with something else you have previously installed.

Failing Hardware
Critical components in your computer that are failing or have failed can cause the BSoD until you repair or replace the hardware. The hard drive, power supply, memory cards and graphics cards are common points of failure as is a cooling fan that stops spinning.

Incomplete Windows Update
Another possibility, especially since you said it happened when you weren’t using the computer is that an attempt to install an automatic Windows update was unsuccessful.

If your Internet connection or power went down during the process, it can disrupt the update process and cause corruption to the operating system.

When this is the cause, it’s possible that restarting the computer and ensuring you have an Internet connection may resolve the issue as long as the corruption isn’t too serious.

Malware
Another common cause is malicious software that has modified Windows in such a way that it’s no longer stable enough to run. If you’re able the run your virus scanning software, performing a deep scan of your entire system would be a good first step.

Restart In Safe Mode
Another quick way to see if your problem is very serious, is to restart the computer in Safe Mode (https://bit.ly/40a9Vqz).

If you continue to experience the BSoD in Safe Mode, you definitely have a serious problem that will require a complete check of your hardware and potentially a repair of the Windows Registry.

Challenges in Resolving the BSoD
Without the error code and associated info as a starting point, you’d have to guess which area of your computer to focus on.

Another challenge is when it’s a very intermittent error that doesn’t seem to have a specific cause. It’s hard to know if the steps you’ve taken have resolved the problem unless it pops up again.

In those cases, whether you’re tracking it down yourself or asking others for help, be patient as it may require a bit of trial and error.

Data Doctors

Patrick Mahomes #15 and head coach Andy Reid of the Kansas City Chiefs are recorded on a phone as t...

Data Doctors

Handy tech tips all Valley residents should use to find lost phones in a snap

Q: My phone went missing, and I haven’t been able to locate it using the Find My service, so what should I do next?

5 days ago

(Pexels Photo)...

Ken Colburn, Data Doctors

Here are tips for freeing up Google storage space

Google provides a generous amount of free online storage but it can fill up quickly depending on how many of its resources you use.

12 days ago

Discover how to assess, estimate, and shop for the right battery pack with this concise guide. (Pex...

Data Doctors

Here is everything you need to know for testing and buying battery banks

Discover how to assess, estimate and shop for the right battery pack with this concise guide.

19 days ago

(Pexels Photo)...

Ken Colburn, Data Doctors

Here are the truly free smartphone video editing apps

The processing power on our smartphones has grown exponentially, allowing anyone to perform sophisticated video editing easily.

26 days ago

Google Maps app....

Data Doctors

How to rediscover places visited years ago on Google maps

Whether you're an Android or iOS user, or prefer accessing Google Maps on your computer, you'll find step-by-step instructions to unlock your travel memories effortlessly.

1 month ago

(Photo by Michael Bocchieri/Getty Images)...

Ken Colburn, Data Doctors

Here’s how to calculate your bandwidth needs

When searching for an alternative internet service provider, here are some tips on how to know how much bandwidth is needed.

1 month ago

Sponsored Articles

...

Condor Airlines

Condor Airlines can get you smoothly from Phoenix to Frankfurt on new A330-900neo airplane

Adventure Awaits! And there's no better way to experience the vacation of your dreams than traveling with Condor Airlines.

...

DESERT INSTITUTE FOR SPINE CARE

Desert Institute for Spine Care is the place for weekend warriors to fix their back pain

Spring has sprung and nothing is better than March in Arizona. The temperatures are perfect and with the beautiful weather, Arizona has become a hotbed for hikers, runners, golfers, pickleball players and all types of weekend warriors.

...

Collins Comfort Masters

Avoid a potential emergency and get your home’s heating and furnace safety checked

With the weather getting colder throughout the Valley, the best time to make sure your heating is all up to date is now. 

Here are tips for resolving blue screen errors