ARIZONA NEWS

Phoenix Sky Harbor ranks in top 10 of ‘mega airport’ satisfaction rating

Sep 22, 2018, 4:36 AM
(Facebook Photo)...
(Facebook Photo)
(Facebook Photo)

PHOENIX — There has been a growing consensus in recent years that airports have been less painful to navigate.

That’s according to a J.D. Power study, which found customer satisfaction in airports is at an all-time high. On the 1,000-point scale, the site gave it a rating of 761, breaking last year’s record-setting score by 12 points.

Phoenix Sky Harbor International Airport was among the satisfactory airports, coming in with a score of 765.

This was ninth-best in the site’s “mega airports” category. At the top of the list were Las Vegas McCarran International, Orlando International and Detroit Metropolitcan Wayne County Airports.

J.D. Power rated several different factors, finding improvements over last year in the check-in process, accessibility, terminal facilities, baggage claim and food, beverage and retail options.

The security process saw an 18-point improvement, which the site attributes to better TSA communication.

Additionally, self-serve kiosks have limited some frustration involving waiting in lines for service facilitators. Passengers can move at their own pace, the site said.

Phoenix Sky Harbor’s score of 765 did not change from the prior year. However, while it did not decline, several other airports saw improvements in ranking.

The Arizona airport had been tied for third with McCarran airport last year, but now, the Vegas airport held the No. 1 spot as Phoenix fell to No. 9.

With that said, Phoenix Sky Harbor has been recognized as “America’s Friendliest Airport” in the past.

In 2017, the airport launched a therapy dog program to assist stressed fliers.

Last month, it accepted 30 international Arizona State University interns to practice English-language hospitality skills and tourism knowledge.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

(Arizona Department of Public Safety Photos)...
KTAR.com

2 California men jailed after Arizona troopers find 130 pounds of meth in car

Two California men were jailed after state troopers seized 130 pounds of methamphetamine during a traffic stop in northern Arizona last week, authorities said.
14 hours ago
(Arizona State Parks and Trails Photo)...
Associated Press

Hiker dies after falling hundreds of feet in Superstition Mountains

A hiker camping on a peak in the Superstition Mountains east of metro Phoenix was found dead after apparently slipping while taking a photo and falling hundreds of feet, authorities said.
14 hours ago
(AP Photo/Susan Haigh, File)...
Danny Shapiro

Arizona passes $1 billion in total event wagering in third month of operation

It took Arizona just three months to clear $1 billion in total event wagering, according to a report released Tuesday from the state's gaming department.
14 hours ago
(Photo by Justin Sullivan/Getty Images)...
Jim Cross

Arizona’s nation-leading home prices should slow down in 2023, economist says

Even though Arizona has topped the nation in home prices for 30 straight months, there are signs of relief, a Valley economist said.
14 hours ago
Empty shelves were found at a Kroger grocery store on March 13, 2020, in Grosse Ile, Michigan. Some...
KTAR.com

Arizona’s COVID-19 pandemic began with single case 2 years ago Wednesday

Two years ago Wednesday, Arizona reported its first confirmed case of what is now known as COVID-19.
14 hours ago
A group of people from Haiti stand at a gap in the U.S.-Mexico border wall after having traveled fr...
Kevin Stone

Border Patrol union leader says morale ‘in the tank’ after trying year

Brandon Judd, president of the National Border Patrol Council, said agent morale is “in the tank” after a year in which the number of migrant encounters soared.
14 hours ago

Sponsored Articles

...
ENVOQUE MD

Thyroid issues: Here are the warning signs and what to do

In a 100-person office in the United States, an estimated 12 co-workers, employees and loved ones, will likely develop a thyroid condition during their lifetime. That’s because, according to the American Thyroid Association, more than 12% of the U.S. population will experience thyroid issues.
...
Arizona State University

Gain insights on next year’s trends at 58th Annual Economic Forecast Luncheon

Employment is recovering from the severe contraction induced by the pandemic, but it is still way below levels at the start of 2020. Can it fully recover in the coming year?
...
DISC DESERT INSTITUTE FOR SPINE CARE

What you need to know about spine health

With 540 million people suffering from lower back pain, it remains the leading cause of long-term disability. That’s why World Spine Day on Oct. 16 will raise awareness about spinal health with its theme, BACK2BACK. “BACK2BACK will focus on highlighting ways in which people can help their spines by staying mobile, avoiding physical inactivity, not overloading […]
Phoenix Sky Harbor ranks in top 10 of ‘mega airport’ satisfaction rating