Arizona joins multistate lawsuit against Uber over billing practices

PHOENIX — Arizona is joining a multistate lawsuit filed against Uber for allegedly deceiving customers about its subscription services, the state’s top prosecutor announced Monday.

Arizona Attorney General Kris Mayes and 22 other state law enforcement agencies have joined a Federal Trade Commission lawsuit against Uber, which is currently pending in federal court in Northern California.

“Massive companies like Uber will continue to take advantage of Arizona consumers with these ridiculously unfair and unlawful practices unless we do something about it,” Mayes said in the announcement.

Why exactly is Arizona Attorney General Kris Mayes joining Uber lawsuit?

The complaint claims Uber misled customers by promoting its subscription service, Uber One, as a way to save money, overstating potential savings, making it hard to cancel and charging people who didn’t end their free trials.

It also alleges Uber billed some users before their scheduled payment date, including those whose free trials hadn’t expired.

“Arizonans are fed up with big tech companies using deception to lock them into subscriptions and then making it nearly impossible to cancel,” Mayes said. “We’re suing Uber for misleading Arizonans about subscriptions and for making it too hard to cancel.”

Mayes said she is seeking restitution, penalties, costs and an injunction against Uber for allegedly violating Arizona’s Consumer Protection Act and the U.S. Restore Online Shoppers’ Confidence Act.

“Big companies don’t get to trick people into paying for something they don’t want,” she added. “My office will enforce the law and work to get Arizonans their money back.”

The trial is scheduled for February 2027.

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