Phoenix launches PHXLink on-demand transportation service with $2 rides

The City of Phoenix launched a new on-demand, shared ride transportation service called PHXLink last month.

It has three service zones, located in north, west and south Phoenix. Each of the zones are meant to connect residents in underserved neighborhoods to existing public transportation services, such as transit centers, commuter bus routes and light rail stations.

Additionally, ridership during the service’s pilot will aid the city in planning future expansion of the transit system.

“PHXLink gives Phoenix an opportunity to explore new ways of connecting residents to public transit,” Jesús Sapien, Public Transit Director for the City of Phoenix, said in a news release. “By pairing flexible, on-demand service with our existing transit network, we can better understand where additional connections may be needed and how different public transit options can work together to serve our community.”

Rides can be requested through the PHXLink mobile app or by calling 623-281-3479. Each one costs $2 and takes riders between designated pick up and drop-off locations within the zones.

The service can also be used to connect with I-17 RAPID and I-10 West RAPID routes. The city added that expanded weekday bidirectional RAPID service will give commuters additional travel options.

PHXLink is a three-year pilot program that is part of Project Effective Access Solutions for Easing Congestion, which is supported by a $12.9 million federal Congestion Relief Grant from the Federal Highway Administration and partially funded through the City of Phoenix’s Transportation 2050 program.

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