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Southwest starts on reputation repair after cancellations

FILE - A Southwest Airlines jet arrives at Sky Harbor International Airport, Dec. 28, 2022, in Phoenix. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed. (AP Photo/Matt York, File) FILE - A woman walks through unclaimed bags at Southwest Airlines baggage claim at Salt Lake City International Airport Thursday, Dec. 29, 2022, in Salt Lake City. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed. (AP Photo/Rick Bowmer, File) FILE, Travelers wait on line for service at the Southwest Airlines check-in counter in Denver International Airport, Tuesday, Dec. 27, 2022, in Denver. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed.(AP Photo/David Zalubowski, File) FILE - Canceled Southwest Airlines flights are displayed in red on the departures monitor at the Southwest terminal at the Los Angeles International Airport, Dec. 27, 2022. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed. (AP Photo/Damian Dovarganes, File) FILE - A person works behind the Southwest Airlines ticket counter inside St. Louis Lambert International Airport, Dec. 28, 2022, in St. Louis. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed. (AP Photo/Jeff Roberson) FILE - A pilot rides an escalator down to the baggage claim area inside the Southwest Airlines terminal at St. Louis Lambert International Airport, Dec. 28, 2022, in St. Louis. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed. (AP Photo/Jeff Roberson, File) FILE - A ground operations crew member walks past a Southwest Airlines jet sitting at a gate, Dec. 28, 2022, at Sky Harbor International Airport in Phoenix. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed.(AP Photo/Matt York, File) FILE - A traveler wades through a field of unclaimed bags at the Southwest Airlines luggage carousels at Denver International Airport, Dec. 27, 2022, in Denver. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed.(AP Photo/David Zalubowski, File)