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Senate panel probes holiday meltdown at Southwest Airlines

Sen. Ted Cruz, R-Texas, ask a question during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. (AP Photo/Mariam Zuhaib) Sen. Ted Cruz, R-Texas, ask a question during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. (AP Photo/Mariam Zuhaib) Southwest Airlines Chief Operating Officer Andrew Watterson testifies during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. Watterson apologized again for the fiasco and said the airline is taking steps to avoid another breakdown, but he provided few new details about the breakdown. (AP Photo/Mariam Zuhaib) Sen. Ted Cruz, R-Texas, left, and Sen. Maria Cantwell, D-Wash., right, speak during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. (AP Photo/Mariam Zuhaib) Casey Murray, president of the Southwest Airlines Pilots Association, testifies during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. Murray (AP Photo/Mariam Zuhaib) Sen. Maria Cantwell, D-Wash., asks a question during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. (AP Photo/Mariam Zuhaib) Southwest Airlines Chief Operating Officer Andrew Watterson, listens during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. Watterson apologized again for the fiasco and said the airline is taking steps to avoid another breakdown, but he provided few new details about the breakdown. (AP Photo/Mariam Zuhaib) Sen. Maria Cantwell, D-Wash., listens during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. (AP Photo/Mariam Zuhaib) Sen. Tammy Duckworth, D-Ill., asks a question during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. (AP Photo/Mariam Zuhaib) Southwest Airlines Chief Operating Officer Andrew Watterson, right, and Casey Murray, president of the Southwest Airlines Pilots Association, left, testify during a Senate Commerce Committee hearing, Thursday, Feb. 9, 2023, on Capitol Hill in Washington, about the December meltdown at Southwest Airlines that led to nearly 17,000 canceled flights over the holidays. (AP Photo/Mariam Zuhaib) A Southwest Airlines jet passes unused luggage carts as it arrives, Dec. 28, 2022, at Sky Harbor International Airport in Phoenix. Congress is hearing today about the December meltdown at Southwest Airlines. A Southwest executive said in prepared testimony Thursday, Feb. 9, 2023 that the airline is taking steps to avoid a repeat of the breakdown that led to nearly 17,000 canceled flights over the December holidays. (AP Photo/Matt York, file)