UNITED STATES NEWS

UnitedHealth says wide swath of patient files may have been taken in Change cyberattack

Apr 23, 2024, 5:00 PM | Updated: 5:12 pm

Pages from the United Healthcare website are displayed on a computer screen, Feb. 29, 2024, in New ...

Pages from the United Healthcare website are displayed on a computer screen, Feb. 29, 2024, in New York. UnitedHealth says files with personal information that could cover “a substantial portion of people in America” may have been taken in the cyberattack on its Change Healthcare business. The company said Monday, April 22, 2024 after markets closed that it sees no signs that doctor charts or full medical histories were released after the attack. (AP Photo/Patrick Sison, File)

(AP Photo/Patrick Sison, File)

UnitedHealth says files with personal information that could cover a “substantial portion of people in America” may have been taken in the cyberattack earlier this year on its Change Healthcare business.

The company said Monday after markets closed that it sees no signs that doctor charts or full medical histories were released after the attack. But it may take several months of analysis before UnitedHealth can identify and notify people who were affected.

UnitedHealth did say that some screen shots containing protected health information or personally identifiable information were posted for about a week online on the dark web, which standard browsers can’t access.

The company is still monitoring the internet and dark web and said there has been no addition file publication. It has started a website to answer questions and a call center. But the company said it won’t be able to offer specifics on the impact to individual data.

The company also is offering free credit monitoring and identity theft protection for people affected by the attack.

UnitedHealth bought Change Healthcare in a roughly $8 billion deal that closed in 2022 after surviving a challenge from federal regulators. The U.S. Department of Justice had sued earlier that year to block the deal, arguing that it would hurt competition by putting too much information about health care claims in the hands of one company.

UnitedHealth said in February that a ransomware group had gained access to some of the systems of its Change Healthcare business, which provides technology used to submit and process insurance claims.

The attack disrupted payment and claims processing around the country, stressing doctor’s offices and health care systems.

Federal civil rights investigators are already looking into whether protected health information was exposed in the attack.

UnitedHealth said Monday that it was still restoring services disrupted by the attack. It has been focused first on restoring those that affect patient access to care or medication.

The company said both pharmacy services and medical claims were back to near normal levels. It said payment process was back to about 86% of pre-attack levels.

UnitedHealth said last week when it reported first-quarter results that the company has provided more than $6 billion in advance funding and interest-free loans to health care providers affected by the attack.

UnitedHealth took an $872 million hit from from the cyberattack in the first quarter, and company officials said that could grow beyond $1.5 billion for the year.

Minnetonka, Minnesota-based UnitedHealth Group Inc. runs one of the nation’s largest health insurers. It also runs one of the nation’s largest pharmacy benefits management businesses, provides care and offers technology services.

Company slipped nearly $3 to $488.36 in midday trading Tuesday while broader indexes climbed.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

United States News

Associated Press

NYC mayor defends police response after videos show officers punching pro-Palestinian protesters

NEW YORK (AP) — New York City Mayor Eric Adams defended the police department’s response to a pro-Palestinian street demonstration in Brooklyn over the weekend, calling video of officers repeatedly punching men laying prone on the ground an “isolated incident.” “Look at that entire incident,” Adams said on the “Mornings on 1” program on the […]

3 minutes ago

Associated Press

Investigators return to Long Island home of Gilgo Beach serial killing suspect

MASSAPEQUA PARK, N.Y. (AP) — Investigators returned Monday to the home of a New York architect charged in a string of slayings known as the Gilgo Beach killings. State and county police vehicles were seen outside Rex Heuermann’s single-family home in Massapequa Park on Long Island before 9 a.m. Spokespersons for the New York State […]

1 hour ago

Associated Press

Four people killed in a house explosion in southwestern Missouri

GOODHOPE, Mo. (AP) — Four people in rural Missouri died when an explosion that could be heard 10 miles (6.2 kilometers) away occurred at a house. The explosion happened Saturday night near the unincorporated town of Goodhope. Douglas County Sheriff Chris Degase said the home was undergoing renovations and a propane leak was found. The […]

1 hour ago

Associated Press

Shooting injures 2 at Missouri high school graduation ceremony

CAPE GIRARDEAU, Mo. (AP) — Two people were injured when gunfire broke out during a high school graduation commencement in Missouri, causing hundreds of people to scatter and forcing the ceremony to be postponed. The shooting happened around 2:30 p.m. Sunday in Cape Girardeau, a city of 40,000 residents about 115 miles (185 km) south […]

2 hours ago

Associated Press

The Latest | Cohen questioned about calls with Trump, activities in weeks before Daniels payment

NEW YORK (AP) — Donald Trump’s hush money trial has entered its final stretch as the prosecution’s star witness Michael Cohen returned to the stand Monday. In his testimony last week, Cohen placed the former president directly at the center of the alleged scheme to stifle negative stories to fend off damage to his White […]

6 hours ago

Associated Press

Stock market today: Wall Street modestly higher before the bell with Dow still treading above 40,000

Wall Street pointed toward modest gains early Monday, keeping markets around record levels after the Dow Jones Industrial Average closed above 40,000 for the first time ever last week. Markets did appear to be shaken by news of the death of Iranian President Ebrahim Raisi and other officials who died in a helicopter crash in […]

12 hours ago

Sponsored Articles

...

Condor Airlines

Condor Airlines can get you smoothly from Phoenix to Frankfurt on new A330-900neo airplane

Adventure Awaits! And there's no better way to experience the vacation of your dreams than traveling with Condor Airlines.

...

Collins Comfort Masters

Here’s 1 way to ensure your family is drinking safe water

Water is maybe one of the most important resources in our lives, and especially if you have kids, you want them to have access to safe water.

...

Collins Comfort Masters

Avoid a potential emergency and get your home’s heating and furnace safety checked

With the weather getting colder throughout the Valley, the best time to make sure your heating is all up to date is now. 

UnitedHealth says wide swath of patient files may have been taken in Change cyberattack