ARIZONA NEWS

Phoenix Sky Harbor Airport garners national and global acclaim

Nov 18, 2023, 7:15 AM

(Facebook Photo/Phoenix Sky Harbor Airport)...

(Facebook Photo/Phoenix Sky Harbor Airport)

(Facebook Photo/Phoenix Sky Harbor Airport)

PHOENIX — Phoenix Sky Harbor Airport has once again secured the best ranking among large airports in the Wall Street Journal’s The Best and Worst U.S. Airports of 2023, narrowly edging out Minneapolis.

Sky Harbor also claimed the top spot in 2019, the last time the rankings had been compiled due to a pause for COVID.

Fewest flight cancellations, taxi out time and rideshare fees were among the airport’s top scores. The study examines the nation’s largest airports on a number of factors including reliability, on-time performance, security wait times, airfare prices, customer satisfaction and more.

Phoenix Mayor Kate Gallego said the award is a testament to the hard work of airport staff.

“(Staff) dedication and devotion earned us this recognition from the Wall Street Journal, and we couldn’t do it without our amazing Aviation team and everyone who makes the airport run,” Gallego said.

Sky Harbor achieved high rankings in the reliability category due to Phoenix’s weather, which contributes to fewer flight cancellations. As the busiest three-runway airport in the world, airport operations focus on efficiency on the airfield, curbs, roadways and terminals.

“Phoenix Sky Harbor is America’s best airport for one simple reason, our commitment to provide an extraordinary airport experience for our passengers,” said Phoenix City Councilwoman for District 1 Ann O’Brien.

Over the past year, the passenger experience has been enhanced by a new eight-gate concourse in Terminal 4 and the extension of the PHX Sky Train to the Rental Car Center. Technology has also been enhanced, including the availability of mobile ID to travelers at security checkpoints and the option to take an autonomous Waymo vehicle to and from the airport.

Accessibility Matters

While the Wall Street Journal ranking is a national feather in the cap for Sky Harbor Airport, the facility was also acknowledged twice on a global scale last week for its accessibility efforts.

The airport was awarded an Accessible Airport Award by International Airport Review as part of their Airport Honour Awards. This award recognizes airports committed to creating a welcoming and inclusive environment for all passengers.

Sky Harbor was commended for efforts at assisting the visually impaired with the Aira app, having hearing loop technology for the hearing impaired, providing a sensory room for travelers with sensory issues, and dementia-friendly training.

Due in large part to its dementia training, Sky Harbor was the winner last week in Airports Council International-North America’s Excellence in Marketing, Communications and Customer Experience Awards for Best Large Airport Customer Service Program.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Jamarr Dwayne Young, pictured above, is 33, authorities said. (Maricopa County Sheriff's Office pho...

KTAR.com

Man accused of domestic violence killed bicyclist while fleeing from authorities, Phoenix police say

An Arizona man was arrested after allegedly killing a pedestrian while fleeing from Phoenix police, authorities announced on Friday.

4 hours ago

Casita bill, or HB 2070, passed in Arizona House...

Serena O'Sullivan

Arizona House Democrat explains how ‘casita bill’ can help fight the state’s housing shortage

The so-called "casita" bill was passed by the Arizona House of Representatives on Wednesday. Rep. Analise Ortiz breaks down the benefits.

5 hours ago

north-korean-fraud...

Nick Borgia

Arizona woman accused of involvement in major North Korean fraud scheme

An Arizona woman is being prosecuted for allegedly assisting in North Korean fraud schemes to place overseas IT workers in U.S. positions.

6 hours ago

Peoria wants to build out a future airpark similar to the Scottsdale Airpark, pictured here, with a...

Audrey Jensen/Phoenix Business Journal

Peoria Airpark project could create thousands of jobs, millions in revenue

Plans for a new regional airport and employment center in Peoria could generate nearly 8,000 jobs and millions of dollars in revenue for the municipality, according to a study released this month.

9 hours ago

Authorities released these images from a 2022 assault in Gilbert in January 2024. An arrest was mad...

KTAR Video

Video: SHORT: Why are prosecutors cutting deals with youth violence suspects and alleged Gilbert Goons?

Some of the young adults arrested in connection with violent gang-related attacks in the East Valley are getting deals from prosecutors. Chris Merrill shares his thoughts.

10 hours ago

...

KTAR Video

Video: Why are prosecutors cutting deals with youth violence suspects and alleged Gilbert Goons?

Some of the young adults arrested in connection with violent gang-related attacks in the East Valley are getting deals from prosecutors. Chris and Joe wonder how victims and others experiencing youth violence feel. Video: Jeremy Schnell and Felisa Cárdenas/KTAR News

10 hours ago

Sponsored Articles

...

DESERT INSTITUTE FOR SPINE CARE

Desert Institute for Spine Care is the place for weekend warriors to fix their back pain

Spring has sprung and nothing is better than March in Arizona. The temperatures are perfect and with the beautiful weather, Arizona has become a hotbed for hikers, runners, golfers, pickleball players and all types of weekend warriors.

...

COLLINS COMFORT MASTERS

Here are 5 things Arizona residents need to know about their HVAC system

It's warming back up in the Valley, which means it's time to think about your air conditioning system's preparedness for summer.

...

Midwestern University

Midwestern University Clinics: transforming health care in the valley

Midwestern University, long a fixture of comprehensive health care education in the West Valley, is also a recognized leader in community health care.

Phoenix Sky Harbor Airport garners national and global acclaim