ARIZONA NEWS

West Valley city investigating series of inaccurate water readings

Oct 30, 2023, 7:32 AM

El Mirage said it is investigating after inaccurate water readings were found during the most recen...

El Mirage said it is investigating after inaccurate water readings were found during the most recent billing cycle. (Pexels Photo)

(Pexels Photo)

PHOENIX — A West Valley city said it is investigating after inaccurate water readings were found during the most recent billing cycle.

El Mirage said 20 customers had higher than expected charges on their water bill from the first week of October.

The city said the readings came from a third-party contractor.

“The city’s goal for this investigation is accuracy and transparency with a commitment to providing solutions for our customers,” El Mirage said in a press release.

How will El Mirage conduct the water readings investigation?

El Mirage said it is starting its probe by examining water reports and accounts for its nearly 12,000 customers.

The city will then verify meters. It has also reached out to Mountain States Pipe and Supply, the contractor in charge of transmitting data to El Mirage.

Affected customers are also in direct contact with the city for billing solutions.

El Mirage Utility Customers who suspect their meter reading is inaccurate can call the city at 623-933-1228 or in person by visiting the customer service office at 14011 N. First Avenue from 7 a.m. to 5:30 p.m. Mondays through Thursdays.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Comments

Comment guidelines: No name-calling, personal attacks, profanity, or insults. Please keep the conversation civil and help us moderate comments by reporting abuse.
comments powered by Disqus

Arizona News

Phoenix weekend wrap...

KTAR.com

Weekend Wrap: Here are the top Phoenix news stories from Nov. 8-10

From Donald Trump winning Arizona to a close U.S. Senate race in Arizona, here are the top Phoenix news stories from Nov. 8-10.

58 minutes ago

David Schweikert and Amish Shah...

KTAR.com

Incumbent David Schweikert wins reelection in Arizona CD1 race

Republican Rep. David Schweikert won reelection over Democrat Amish Shah in the race for Arizona Congressional District 1.

2 hours ago

Arizona congressional races...

KTAR.com

Arizona’s 9 congressional seats are up for grabs; who is winning each race?

One Arizona congressional race remained highly competitive as of Thursday night, while the state's eight other U.S. House contests were pretty much settled.

2 hours ago

Kari Lake has been gaining ground on Ruben Gallego since Election Day in Arizona's Senate race....

KTAR.com

Democrat Ruben Gallego stretches lead over Republican Kari Lake in tight Arizona Senate race

Democratic U.S. Rep. Ruben Gallego padded his lead following the latest ballot drop over Republican Kari Lake.

2 hours ago

Arizona's 6th Congressional District 2024 election updates...

KTAR.com

Republican Juan Ciscomani neck and neck with Democrat Kirsten Engel in race for Arizona’s CD6

The race for Arizona Congressional District 6 between Rep. Juan Ciscomani and Democratic rival Kirsten Engel has been especially nail-biting.

2 hours ago

Books lined up in a row...

Payne Moses

Maricopa County board earmarks $5M for larger Litchfield Park library

A new library will be built in Litchfield Park after the Maricopa County Board of Supervisors approved $5 million to cover construction costs on Wednesday.

6 hours ago

Sponsored Articles

...

Day & Night Air Conditioning, Heating and Plumbing

Why a Heating Tune-Up is Essential Before Winter

PHOENIX, AZ — With cooler weather on the horizon, making sure your heating system is prepped and ready can make all the difference in staying comfortable this winter.

...

Collins Comfort Masters

Act Now: Secure Your HVAC Equipment Before Prices Rise in 2025!

Phoenix, AZ – As the year draws to a close, Collins Comfort Masters is urging homeowners and businesses to take advantage of current pricing on HVAC equipment.

...

DISC Desert Institute for Spine Care

The best methods to make your back pain disappear for good

Are you struggling with back pain that will not go away?

West Valley city investigating series of inaccurate water readings