Arizona’s Brnovich, other AGs want more rights for passengers when flights change

Dec 20, 2022, 8:00 PM
(File Photo by Kevin Dietsch/Getty Images)...
(File Photo by Kevin Dietsch/Getty Images)
(File Photo by Kevin Dietsch/Getty Images)

PHOENIX — Arizona’s Mark Brnovich is part of a bipartisan coalition of attorneys general who want passengers to get better treatment when airlines make unexpected flight changes.

“Even at their cruising altitudes, airlines are still not above the law,” Brnovich said in a press release Tuesday.

“It’s time for them to be held to similar consumer protection standards as other service industries.”

Brnovich is among 34 attorneys general who signed a letter to U.S. Department of Transportation Secretary Pete Buttigieg about proposals to regulate how airlines deal with flight cancellations.

“We are aware of the frustrations experienced by countless consumers whose flights have been canceled or delayed and the inadequate remedies that have been offered to them,” the letter says.

“In fact, our offices have repeatedly brought to the USDOT’s attention complaints from airline passengers impacted by the airlines’ cancellation or significant delay of their flights.”

The following items are among the proposals in the letter:

  • “USDOT should make clear that it will impose significant fines for cancellations and extended delays that are not weather-related or otherwise unavoidable.”
  • “USDOT should require airlines to provide partial refunds to passengers for any cancellation that results in a rescheduled flight which the passenger accepts but that is later, longer, or otherwise less valuable than the originally purchased flight.”
  • “USDOT should prohibit airlines from canceling flights while upselling consumers more expensive alternative flights to the same destinations.”
  • “USDOT should require that credits and vouchers for future travel that are provided by airlines in the event of cancellation can be used easily without inappropriate limitations.”

The attorneys general from the following jurisdictions joined Brnovich in signing the letter:

Colorado, Connecticut, Iowa, New York, Alaska, California, Delaware, the District of Columbia, Guam, Hawaii, Idaho, Illinois, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Northern Mariana Islands, Oregon, Pennsylvania, Rhode Island, South Dakota, Vermont, the U.S. Virgin Islands, Washington, Wisconsin and Wyoming.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

(Arizona Department of Transportation Photo)...
Associated Press

Investigators cite driver fatigue as cause of deadly 2021 Phoenix milk tanker crash

A milk truck-tanker crash that killed four people and injured several others on a Phoenix freeway in 2021 was caused by driver fatigue, U.S. transportation investigators said Tuesday.
8 hours ago
(KTAR News Photo/Jeremy Schnell)...
Taylor Tasler

Arizona Gov. Katie Hobbs speaks on prison priority, problems and plans for reform

In an exclusive interview, Katie Hobbs spoke on why she has made state prisons a priority, problems she's encountered and plans for reforming the system.
8 hours ago
(AP Photo/Ross D. Franklin)...
SuElen Rivera

Phoenix restaurant owner says long ‘way to go’ following judge’s homeless encampment decision

A judge has ordered Phoenix to find a solution for a large homeless camp, but a local restaurant owner said it could be a while before progress is seen.
8 hours ago
(Facebook Photo/Arizona State Fair)...

Here’s what we know about return of concerts at Arizona State Fair

After a three-year hiatus because of COVID-19, the Coliseum Concert Series will return to the Arizona State Fair this fall.
8 hours ago
(Chandler Photo)...

Chandler pilot program to have drones deliver medical supplies to assisted living facility

Chandler has approved a pilot program that will have drones deliver medical supplies from a pharmacy to an assisted living facility about 2 miles away.
8 hours ago
(El Mirage Police Department Photo)...

West Valley fugitive who faked death arrested in Indiana

A West Valley fugitive who attempted to fake his death was arrested last week in Indiana, authorities said.
1 day ago

Sponsored Articles

(Photo by Michael Matthey/picture alliance via Getty Images)...
Cox Communications

Valley Boys & Girls Club uses esports to help kids make healthy choices

KTAR’s Community Spotlight focuses on the Boys & Girls Club of the Valley and the work to incorporate esports into children's lives.
Day & Night Air Conditioning, Heating and Plumbing

Company looking for oldest air conditioner and wants to reward homeowner with new one

Does your air conditioner make weird noises or a burning smell when it starts? If so, you may be due for an AC unit replacement.
Quantum Fiber

How high-speed fiber internet edges out cable for everyday use

In a world where technology drives so much of our daily lives, a lack of high-speed internet can be a major issue.
Arizona’s Brnovich, other AGs want more rights for passengers when flights change