KFC apologizes for app alert urging orders for Kristallnacht

Nov 11, 2022, 5:37 AM | Updated: 5:51 am
FILE - The KFC logo is seen outside a KFC restaurant in Mountain View, Calif., April 18, 2011. KFC ...

FILE - The KFC logo is seen outside a KFC restaurant in Mountain View, Calif., April 18, 2011. KFC has apologized for accidentally sending an automated push alert to its app users in Germany that appeared to urge people to order food from the fast food restaurant on Wednesday, Nov. 9, 2022, to commemorate the 84th anniversary of Kristallnacht -- the "Night of Broken Glass" -- when Nazis terrorized Jews throughout Germany and Austria. KFC Germany said the notification was an "unplanned, insensitive and unacceptable message and for this we sincerely apologize." (AP Photo/Paul Sakuma, File)

(AP Photo/Paul Sakuma, File)

BERLIN (AP) — KFC has apologized for accidentally sending an automated push alert to its app users in Germany that appeared to urge people to order food to commemorate the 84th anniversary of Kristallnacht — the “Night of Broken Glass” — when Nazis terrorized Jews throughout Germany and Austria.

The company faced an outcry for the alert that went out Wednesday at a time when Jewish groups are warning of rising antisemitism. According to screenshots shared online, the app alert said, “Memorial day for the Reich pogrom night. Treat yourself to more tender cheese on your crispy chicken. Now at KFCheese!”

KFC Germany said the notification was an “unplanned, insensitive and unacceptable message and for this we sincerely apologize.”

“We use a semi-automated content creation process linked to calendars that include national observances. In this instance, our internal review process was not properly followed, resulting in a non-approved notification being shared,” the company said in a statement Thursday.

The chicken chain says it’s halted app communications and is reviewing its policies to avoid similar notifications in the future, adding that “we understand and respect the gravity and history of this day, and remain committed to equity, inclusion and belonging for all.”

The notification led to outcry from Jewish groups, with Dalia Grinfeld, associate director of European affairs at the Anti-Defamation League, tweeting in German: “How wrong can you get on Reich pogrom night, @KFCDeutschland (@kfc)?! Shame on you!”

The alert came on the anniversary of Nov. 9, 1938, when the Nazis, among them many ordinary Germans, killed at least 91 people and vandalized 7,500 Jewish businesses during Kristallnacht pogroms across Germany and Austria. They also burned more than 1,400 synagogues, according to Israel’s Yad Vashem Holocaust memorial. In Germany, the event is more commonly known as Reich pogrom night.

To mark the day, Holocaust survivors from around the world warned about the reemergence of antisemitism in a campaign called #ItStartedWithWords. Jewish groups say attacks and incidents of bias and hate speech have been rising.

Brands have recently cut ties with celebrities over antisemitic comments, including German sportswear company Adidas and others with the rapper formerly known as Kanye West and Nike with NBA player Kyrie Irving.

Copyright © The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

AP

FILE - A ferry berths as a partially illuminated Colombo Lotus Tower, a multi complex digital trans...
Associated Press

Sri Lanka marks independence anniversary amid economic woes

COLOMBO, Sri Lanka (AP) — Sri Lanka marked its 75th independence anniversary on Saturday as a bankrupt nation, with many citizens angry, anxious and in no mood to celebrate. Many Buddhists and Christian clergy had announced a boycott of the celebration in the capital, while activists and others expressed anger at what they see as […]
24 hours ago
FILE - President Joe Biden delivers his first State of the Union address to a joint session of Cong...
Associated Press

Biden makes progress on ‘unity agenda’ outlined in 2022

WASHINGTON (AP) — A year ago, President Joe Biden used his first State of the Union address to push top Democratic priorities that were sure to face a battle in the narrowly divided Congress but he also laid out a four-pronged “unity agenda” that would be an easier sell. Biden’s unity goals would be hard […]
24 hours ago
Associated Press

New California oil well ban put on hold for voters to decide

SACRAMENTO, Calif. (AP) — California’s new law banning new oil and gas wells near homes, schools and other community sites has been put on hold until after voters decide next year whether to throw it out, officials announced Friday. Opponents of Senate Bill 1137 gathered more than 623,000 valid voter signatures to put a referendum […]
24 hours ago
FILE - Florida Gov. Ron DeSantis speaks after being sworn in to begin his second term during an ina...
Associated Press

Florida lawmakers to meet next week on Disney, immigration

TALLAHASSEE, Fla. (AP) — Florida lawmakers will meet next week to complete a state takeover of Walt Disney World’s self-governing district and debate proposals on immigration and election crimes, as Republican Gov. Ron DeSantis continues to leverage national political fissures ahead of an expected White House run. Republican leaders of the Legislature, in coordination with […]
24 hours ago
FILE - Johnny Thai, 11, receives the Pfizer COVID-19 vaccine at a pediatric vaccine clinic for chil...
Associated Press

California won’t require COVID vaccine to attend schools

SACRAMENTO, Calif. (AP) — Children in California won’t have to get the coronavirus vaccine to attend schools, state public health officials confirmed Friday, ending one of the last major restrictions of the pandemic in the nation’s most populous state. Gov. Gavin Newsom first announced the policy in 2021, saying it would eventually apply to all […]
24 hours ago
Part of the 988helpline.org website is photographed Friday, Feb. 3, 2023. A cyberattack caused a ne...
Associated Press

Feds say cyberattack caused suicide helpline’s outage

WASHINGTON (AP) — A cyberattack caused a nearly daylong outage of the nation’s new 988 mental health helpline late last year, federal officials told The Associated Press Friday. Lawmakers are now calling for the federal agency that oversees the program to prevent future attacks. “On December 1, the voice calling functionality of the 988 Lifeline […]
24 hours ago

Sponsored Articles

...
Day & Night Air Conditioning, Heating and Plumbing

Company looking for oldest air conditioner and wants to reward homeowner with new one

Does your air conditioner make weird noises or a burning smell when it starts? If so, you may be due for an AC unit replacement.
...
Quantum Fiber

How high-speed fiber internet edges out cable for everyday use

In a world where technology drives so much of our daily lives, a lack of high-speed internet can be a major issue.
(Photo via MLB's Arizona Fall League / Twitter)...
Arizona Fall League

Top prospects to watch at this year’s Arizona Fall League

One of the most exciting elements of the MLB offseason is the Arizona Fall League, which began its 30th season Monday.
KFC apologizes for app alert urging orders for Kristallnacht