Checks mailed to over 26K Arizonans as part of home warranty settlement

PHOENIX — Checks are in the mail for more than 26,000 Arizonans as part of a settlement with a home warranty company, Attorney General Mark Brnovich’s Office said Tuesday.

All Arizona Landmark Home Warranty customers from 2017 to 2019 will receive a check of at least $25, with some eligible for additional restitution up to $1,000, as part of the company’s $1.75 million settlement with Brnovich’s Office in March, according to a press release.

Landmark Home Warranty allegedly told its customers they would try to resolve their issues with air conditioner repairs within 24 hours if a person suffered a complete loss of air conditioning during “extreme temperatures,” according to the settlement.

However, the settlement states the policy was impossible to reach by requiring the low temperature be 100 degrees or more or the temperature stay at 100 degrees or higher for 24 hours straight.

Neither has ever happened in Arizona’s recorded history, according to the complaint.

Brnovich’s Office said nearly half of the company’s customers were left waiting more than a week for a company-selected technician to inspect their AC systems.

Those who didn’t receive the requested service within 24 hours are eligible for the additional restitution and must complete the claims form that was mailed with the initial check.

The check must be returned by mail to the address listed on the form and be postmarked by July 26 to be accepted.

Checks also must be deposited or cashed within 90 days of delivery, according to the release.

Those who believe they are eligible for a check but don’t receive one can contact the claims administrator toll-free at (800) 760-5071 or by email.

The company as part of the settlement is also barred from advertising their expedited services in the state for the next five years.

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