Checks on way to APS customers as part of $24M settlement

May 7, 2021, 12:15 PM | Updated: 1:57 pm

(Facebook Photo/Arizona Public Service - APS)...

(Facebook Photo/Arizona Public Service - APS)

(Facebook Photo/Arizona Public Service - APS)

PHOENIX – Nearly a quarter of a million checks are on their way to Arizona Public Service customers as part of a $24 million settlement over misleading service plan information, authorities said Friday.

Payments of varying amounts, most around $100, will be mailed over the next few weeks to about 227,000 customers of the state’s largest energy utility, according to an Arizona Attorney General’s Office press release.

According to the consent agreement reached in February of this year, the APS online rate selection tool provided incorrect results about which plan was the most economical from February 2019 to November 2019. In addition, an earlier letter from APS to some customers that recommended a rate plan contained a data error.

The tool was taken offline when the error was discovered and a new one was launched on Jan. 29, 2020.

The main group of recipients consists of approximately 210,000 customers who weren’t on their most economical plan as of March 2020 and could have saved an average of $120 in the previous year based on their historical usage. They each will get $98, for a total of $20.7 million.

Another $3.3 million is going to about 17,500 customers affected by incorrect data about the Saver Choice plan in a 2017 letter from APS.

The Attorney General’s Office will also send letters confirming that the settlement and checks are valid.

“This is the first time in our state’s history that the Attorney General’s Office has reached an agreement with a utility company to provide refunds directly to consumers,” Arizona Attorney General Mark Brnovich said in the release.

If you get a check, you should cash it within 90 days, according to the release.

For more information, APS posted a page of frequently asked questions about the settlement and payments, as required under the settlement.

APS serves 1.1 million residential customers in 11 of 15 Arizona counties. It did not admit wrongdoing in reaching the settlement.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News


Weekend wrap-up: Here are the biggest Arizona stories from Dec. 1-3

Here are some of the biggest stories that headlined the Arizona news over the weekend, including weather impacts across the state and more.

7 hours ago

Phoenix police...

3 arrested for brutal murder near North Mountain in Phoenix

The Phoenix Police Department made three arrests on Saturday for a murder which happened on Nov. 26 near 7th Avenue and Cinnabar Avenue.

11 hours ago

Renovations of Wildflower Tempe ahead of its grand reopening. (Adler Public Relations photo)...

Tom Kuebel

Wildflower debuts renovations for grand reopening in Tempe

The Wildflower restaurant hosted its grand reopening after making several renovations to its location in Tempe.

13 hours ago

(KTAR News/Peter Samore)...

Casa Grande man sentenced for smuggling meth through San Luis Port of Entry

A man from Casa Grande was sentenced to 10 years in prison for attempting to smuggle more than 30 pounds of meth through the San Luis Port of Entry.

15 hours ago

Emma Stone receives a 5-timers robe from SNL veterans Tina Fey and Candice Bergen. (YouTube screens...

Arizona-native Emma Stone hosts SNL for 5th time, joining exclusive club

Arizona native Emma Stone was joined by Tina Fey and Candice Bergen who welcomed her to the illustrious five-timers club for hosting Saturday Night Live.

17 hours ago

Fountain Hills native Nicholas Hambruch was announced as lead for the new "Shrek the Musical" comin...

David Veenstra

Valley native cast as lead of new touring version of ‘Shrek’ musical

An all-new version of "Shrek the Musical" with Fountain Hills native Nicholas Hambruch starring as Shrek is coming to Phoenix in March.

20 hours ago

Sponsored Articles


Dierdre Woodruff

Interest rates may have peaked. Should you buy a CD, high-yield savings account, or a fixed annuity?

Interest rates are the highest they’ve been in decades, and it looks like the Fed has paused hikes. This may be the best time to lock in rates for long-term, low-risk financial products like fixed annuities.

Follow @KTAR923...

West Hunsaker at Morris Hall supports Make-A-Wish Foundation in Arizona

KTAR's Community Spotlight this month focuses on Morris Hall and its commitment to supporting the Make-A-Wish Foundation in Arizona.


Desert Institute for Spine Care

Desert Institute for Spine Care (DISC) wants to help Valley residents address back, neck issues through awake spine surgery

As the weather begins to change, those with back issues can no longer rely on the dry heat to aid their backs. That's where DISC comes in.

Checks on way to APS customers as part of $24M settlement