Understaffed Phoenix 911 dispatch center looking to fill 43 vacancies

Mar 19, 2021, 4:35 AM | Updated: 9:14 am

(AP Photo/Kelley McCall)...

(AP Photo/Kelley McCall)

(AP Photo/Kelley McCall)

PHOENIX – The first line of defense in helping with emergencies in Phoenix is understaffed.

There are 43 vacancies to date within Phoenix’s dispatch center.

Sgt. Mercedes Fortune said the Phoenix Police Department has been actively recruiting to fill these positions for the last two years.

However, Fortune said the need for 911 dispatchers often seems to be overlooked while most conversations are focused on the shortage of police on the streets.

Phoenix has 2,940 sworn officers. The department would be fully staffed at 3,125.

Not only does the city continue to recruit police officers, but they are also working to fill the vacancies within the dispatch center as the shortage of 911 response becomes a top concern.

“That job is probably one of the most crucial positions within our organization,” Fortune said. “They’re the ones who send officers – so for our community to be confident that when they dial 911 there’s going to be someone to pick up that phone.”

The job is described as high stress and demanding. The department is looking for folks who can sit or stand while on the telephone and can use multiple computer monitors for eight to 12 hours per day.

The department wants multitaskers who are able to react under time-sensitive, stressful and critical situations.

People can learn more about the position and apply online.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Several juveniles were arrested after an alleged riot broke out at a behavioral center. (Facebook F...

Several minors arrested after alleged fight breaks out at Phoenix behavior center

A number of minors were arrested Saturday after a large fight allegedly broke out at a behavior center in Phoenix, authorities confirmed.

6 hours ago


KTAR Video

Video: Initial reaction to Donald Trump rally shooting #news

Larry Gaydos and Joe Huizenga react to the Donald Trump rally shooting in a KTAR News special programming and question the type of security that could allow such an event to unfold.

8 hours ago

Republican presidential candidate former President Donald Trump is surrounded by U.S. Secret Servic...

Arizona politicians react to shooting at Trump rally in Pennsylvania

Arizona politicians quickly weighed in after the shooting at Donald Trump's rally on Saturday in Pennsylvania, which is being investigated as an assassination attempt.

10 hours ago

The Arizona Corporation Commission have been working to make sure that utilities have enough capaci...

Bailey Leasure

Arizona Corporation Commission working to ensure utilities hold up during heat wave

The Arizona Corporation Commission have been working to make sure that utilities have enough capacity to meet demand during excessive heat.

13 hours ago

FILE - Members of the Henderson Fire Department load Deb Billet, 66, into an ambulance before trans...

Associated Press

Things to know about heat deaths as a dangerously hot summer shapes up in the western US

A dangerously hot summer is shaping up in the U.S. West, with heat suspected in dozens of recent deaths.

16 hours ago

(Mesa Police Department)...

Traffic fatalities in Arizona decreased slightly in 2023

The number of traffic fatalities in Arizona decreased by about 1% in 2023 compared to 2022, according to the Arizona Department of Transportation.

18 hours ago

Sponsored Articles


Sanderson Ford

3 new rides for 3 new road trips in Arizona

It's time for the Sanderson Ford Memorial Day sale with the Mighty Fine 69 Anniversary, as Sanderson Ford turned 69 years old in May.


Day & Night Air Conditioning, Heating and Plumbing

Beat the heat, ensure your AC unit is summer-ready

With temperatures starting to rise across the Valley, now is a great time to be sure your AC unit is ready to withstand the sweltering summer heat.


Condor Airlines

Condor Airlines can get you smoothly from Phoenix to Frankfurt on new A330-900neo airplane

Adventure Awaits! And there's no better way to experience the vacation of your dreams than traveling with Condor Airlines.

Understaffed Phoenix 911 dispatch center looking to fill 43 vacancies