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Ticketmaster agrees to refund $71 million to Arizona consumers

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PHOENIX — The Arizona Attorney General’s Office on Tuesday announced a deal with Ticketmaster to return over $71 million in refunds to Arizona customers that had live events canceled, postponed or rescheduled due to the coronavirus pandemic.

A total of $71,030,000 in consumer refunds was authorized for 650 Arizona events that were affected by COVID-19, according to a press release.

Up through March 13, Ticketmaster’s online FAQs stated that it would automatically make refunds available for canceled, postponed or rescheduled events within 7-10 business days.

However, as of March 14, Ticketmaster updated its website to say that it will only issue refunds automatically for canceled events in order to allow event organizers to set refund limitations on postponed or rescheduled events.

In April, the Arizona Attorney General’s Office sent a letter to Ticketmaster expressing concerns about the refund policy.

Under the consent agreement — which is pending court approval — Ticketmaster agrees to “clearly and conspicuously” disclose its purchase and refund policies for canceled, postponed or rescheduled events prior to consumers buying tickets.

Those that purchased tickets prior to March 14 and have not received an email from Ticketmaster offering a refund for a canceled, postponed or rescheduled event are encouraged to file a consumer complaint with the Arizona Attorney General’s Office.

“Consumers who spent hundreds or even thousands of dollars on tickets to live events were left in limbo because of COVID-19,” Arizona Attorney General Mark Brnovich said in the release.

“While we’re all sensitive to the plight of artists and venues impacted by COVID-19, companies have to honor refund representations. As a result of our investigation, Ticketmaster worked with our office to ensure full refunds for consumers who purchased tickets for Arizona events that didn’t take place as scheduled.”

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