Sky Harbor ranked the best major airport in America by JD Power
Oct 14, 2020, 10:00 AM
(Sky Harbor International Airport Photo)
(Sky Harbor International Airport Photo)
PHOENIX — Phoenix’s international gateway received the top spot for major airports in the latest round of surveys by J.D. Power.
Sky Harbor received a score of 805, finishing atop the survey’s “mega airports” division. Phoenix beat out Miami International Airport and Las Vegas’ McCarran International Airport, which had scores of 801 and 797, respectively. J.D. Power’s surveys have a maximum score of 1,000.
The 2020 result is the highest in Sky Harbor’s history, having eclipsed the airport’s previous record-high of 761, set in 2018.
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The 2020 iteration of the North American Airport Satisfaction Study, which is the 15th edition produced by J.D. Power, found that overall customer satisfaction with airports spiked this year, despite the coronavirus pandemic.
The average satisfaction number at airports across America has climbed to a record high of 784, which is 22 points higher than in 2019, according to J.D. Power’s press release.
The firm’s latest survey found that customer satisfaction soared thanks to improved check-in and in-terminal features, such as food, beverage and retail.
Passengers also told J.D. Power that improved cleanliness and record-low passenger volumes have made their travel experience better, which might have influenced their ratings.
The 2020 edition of J.D. Power’s airport satisfaction survey is the result of 26,058 surveys from U.S. and Canadian residents that have traveled through an airport in the last 30 days, according to the release.
