ARIZONA NEWS

APS price comparison tool costs thousands of customers more money

Nov 20, 2019, 3:30 PM
(Facebook Photo)...
(Facebook Photo)
(Facebook Photo)

PHOENIX – Power supplier Arizona Public Service will be giving thousands of customers a credit on their bills after an online comparison tool encouraged them to choose a more expensive plan.

APS filed a letter with state regulator Arizona Corporation Commission on Tuesday, noting the rate tool had made pricier recommendations to about 12,000 customers for nearly a year.

Affected customers will receive a credit that “will be equal to the difference between what they have paid since switching plans and what they would have paid had they been on their most economical plan,” the company said in the letter.

That plan comparison tool has been taken offline.

The company said “the online APS rate compare tool was relying on incorrect information and, as a result, has provided certain customers with inaccurate rate plan recommendations since February 2019.”

APS said it only learned of the tool’s inaccuracies Nov. 15, in a letter from Commissioner Justin Olson.

Olson wrote the commission had been alerted that on at least two customers’ bills, “the system dramatically miscalculated the customers’ annual cost under the Saver Choice Max Plan. As a result, the system informed customers that other plans would be more cost effective when, in fact, the other plans would have cost the customers hundreds of dollars more each year.”

Earlier this month, APS asked to raise rates by $184 million starting in December 2020.

APS provides energy for about 2.7 million Arizonans. The rate hike would average would 5.4% per household.

Lifetime Windows & Doors

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

(AP File Photo)...
Kevin Stone

Arizona man sentenced to 15 years for selling fentanyl that caused fatal OD

An Arizona man was sentenced Tuesday to 15 years in federal prison for supplying the fentanyl that killed a woman 2½ years ago.
24 hours ago
(Facebook File Photo/Phoenix Police Department)...
KTAR.com

Pedestrian crossing street killed in Laveen following hit-and-run

Phoenix police are investigating a fatal hit-and-run collision after a pedestrian died Tuesday evening in Laveen Village.
24 hours ago
(Coronado National Forest Photo)...
Kevin Stone

Forest officials warn visitors about shipping container wall at Arizona border

Officials are warning Coronado National Forest visitors about potential safety hazards related to shipping container border wall construction in southern Arizona.
24 hours ago
Shaqueila Hudson (Maricopa County Sheriff's Office Photo)...
KTAR.com

Woman accused of fatally stabbing father during argument in Phoenix

A woman was arrested for allegedly stabbing her father to death during an argument Tuesday in Phoenix, authorities said.
24 hours ago
(Photos via Buckeye Police Department)...
KTAR.com

Buckeye Police boost reward to $12,000 for tips in fatal hit-and-run of 16-year-old girl

Authorities have upped the reward for tips in the fatal hit-and-run of a 16-year-old girl more than two years ago in Buckeye.
24 hours ago
(AP Photo/Matt Rourke)...
KTAR.com

Mesa police fatally shoot man who allegedly drove into patrol vehicle

Police shot and killed a man who allegedly drove into a patrol vehicle outside a Mesa convenience store early Wednesday.
24 hours ago

Sponsored Articles

...
Day & Night Air Conditioning, Heating and Plumbing

Prep the plumbing in your home just in time for the holidays

With the holidays approaching, it's important to know when your home is in need of heating and plumbing updates before more guests start to come around.
...
Day & Night Air Conditioning, Heating and Plumbing

Here are 4 signs the HVAC unit needs to be replaced

Pool renovations and kitchen upgrades may seem enticing, but at the forefront of these investments arguably should be what residents use the most. In a state where summertime is sweltering, access to a functioning HVAC unit can be critical.
...
Day & Night Air Conditioning, Heating and Plumbing

Ways to prevent clogged drains and what to do if you’re too late

While there are a variety of ways to prevent clogged drains, it's equally as important to know what to do when you're already too late.
APS price comparison tool costs thousands of customers more money