Phoenix Police Department looking to fill openings for 911 operators
Oct 4, 2018, 3:15 PM
(Phoenix.gov Photo)
(Phoenix.gov Photo)
PHOENIX – The Phoenix Police Department is on the lookout for nimble typists with customer-service experience who are interested in working as 911 operators.
Stacie Hainke, recruiter for the Phoenix Police Communications Bureau, told KTAR News 92.3 FM on Thursday there are about 15 openings for police communications operators.
“Most of it’s due to attrition,” she said. “A lot of people have made a career out of this job, so we have people retiring, we have people transferring to other bureaus within the police department.
“There’s just a lot of great opportunities right now for people out there that are looking for jobs.”
According to the job listing, police communications operators make $38,938 to $59,883 annually ($18.72 to $28.79 an hour).
Applicants can apply online by submitting a cover letter, resume and typing test certification.
“The minimum requirements that we are looking for is anyone that can type at least 40 words per minute from dictation … and then one year of customer-service experience,” Hainke said.
“And then we will pretty much train you in everything else that you’ll need in order to do this job.”
Those eligible for the position will be asked to complete a live typing test from dictation, take a computer-simulated test and then participate in a panel interview.
Successful applicants will have to undergo background checks, too.
Those hired for the position will be trained in two aspects of the job.
“To be a call taker, where you answer the 911 lines and the nonemergency line, and the other part of our job is to be a dispatcher on the radio, dispatching officers to calls,” Hainke said.
KTAR News 92.3 FM’s Madison Spence contributed to this report.
