ARIZONA NEWS

Phoenix Sky Harbor navigators to mentor ASU students from Japan

Aug 24, 2018, 4:15 AM
Courtesy photo...
Courtesy photo

PHOENIX — Phoenix Sky Harbor International Airport, called “America’s Friendliest Airport,” is known for showing hospitality to air travelers. Now it is taking 30 international Arizona State University interns under its wing.

Students from Japan who are part of ASU’s Global Launch program will be paired with Sky Harbor navigators to practice their English-language hospitality skills and tourism knowledge. Navigators are volunteer Sky Harbor experts placed throughout the airport to guide travelers and answer questions.

“This is a great opportunity for us to partner with our neighbors from Arizona State University,” Misty Cisneros Contreras, customer service manager at Sky Harbor said. “…(The students) assist our customers, everything from presenting them with a friendly smile, and helping direct them to their gate, or connect them with lost and found property.”

This is the sixth consecutive year of the program, which was created in partnership between ASU and the J.F. Oberlin Airline Hospitality Program in Tokyo. The fall semester program lasts until the end of November.

“This internship with the Navigator Program at Phoenix Sky Harbor Airport is a vital component of the students’ program at Global Launch,” Claire McLaughlin, senior global educator and Global Launch program coordinator, said in a statement. “They not only gain valuable experience, but also a boost in their self-confidence which will help them in the job market.”

McLaughlin said the most important part of the program is the “cross-cultural experience” between students and navigators, and participants often form strong friendships.

Along with the internship program, Global Launch students take 21 hours of English classes each week and practice role-play scenarios to prepare for assisting travelers. The program allows students to take lessons from class and apply them to the hands-on training.

KTAR News 92.3 FM’s Griselda Zetino contributed to this report.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

(Facebook photo/Fry's Food Stores)...
KTAR.com

Fry’s Food Stores to open new Queen Creek location next month

Fry’s Food Stores is opening its new Queen Creek location with a ribbon-cutting ceremony Wednesday morning.
9 hours ago
(AP Photo/Dar Yasin)...
Associated Press

Navajo Nation increases ability to do COVID testing, vaccinations

Health facilities on the Navajo Nation are increasing the ability to test for COVID-19 and vaccinate people as the omicron variant spreads, tribal leaders said.
9 hours ago
Georgia Lord (Facebook File Photo/City of Goodyear, AZ - USA)...
KTAR.com

Memorial service for former Goodyear Mayor Georgia Lord to be held on Friday

A celebration of life will be held Friday for former Goodyear Mayor Georgia Lord, who died last month at the age of 83, the city announced.
9 hours ago
(AP Photo/Susan Walsh, File)...
KTAR.com

Arizona Sen. Mark Kelly, agriculture chief to speak on wildfire mitigation plan

Arizona Sen. Mark Kelly and Agriculture Secretary Tom Vilsack are set to make an announcement Tuesday about the Western Wildfire Mitigation Strategy.
9 hours ago
(AP File Photo/Elaine Thompson)...
KTAR.com

Arizona health department: ERs are for medical emergencies, not COVID-19 testing

The Arizona Department of Health Services said Friday that because emergency rooms are at the front line of the COVID-19 response, the community should remember the rooms are reserved for medical emergencies only and not for COVID-19 testing.
9 hours ago
(AP File Photo/Martin Meissner)...
Associated Press

Yuma hospital receives aid from Air Force team to care for COVID patients

A 15-member Air Force medical augmentation team is helping with staff shortages amid increasing numbers of COVID-19 patients at Yuma Regional Medical Center.
9 hours ago

Sponsored Articles

...
Canvas Annuity

Annuity basics: how to retire with a guaranteed paycheck for life

Does the thought of retirement fill you with stress or with happiness? Everyone wants to spend their retirement in a way that brings them the most joy, whether that’s traveling the world or spending extra time at home with grandkids.
...
Sanderson Ford

Sanderson Ford offers cars and deals for all this holiday season

Sanderson Ford’s No! Vember Black Friday sale is giving an opportunity to purchase a new 2021 vehicle just in time for the holiday season.
...
PNC BANK

How your family can explore the Musical Instrument Museum

Whether you want to spend a day with family, do crafts with kids at home, or have an adult night out, the Musical Instrument Museum in Phoenix has options. As the world’s only global musical instrument museum, MIM offers interactive and immersive exhibits to foster an appreciation of different cultures and their instruments. “A visit […]
Phoenix Sky Harbor navigators to mentor ASU students from Japan