Holiday season sees lots of missing items at Sky Harbor Airport

Dec 29, 2017, 5:01 AM | Updated: 1:31 pm
Some of the various missing items travelers left behind at Sky Harbor Airport. (Tom Perumean/KTAR N...
Some of the various missing items travelers left behind at Sky Harbor Airport. (Tom Perumean/KTAR News)
(Tom Perumean/KTAR News)

PHOENIX —  Did you lose something at Sky Harbor Airport? If so, you better act fast.

Airport officials said more than 50 items a day pour into Sky Harbor’s Lost and Found inside the airport’s operations center between Terminals Two and Three.

And there isn’t a lot of room for stuff to pile up.

“(People) have 10 days to call and claim their item,” said Janice Torres, a worker in the lost and found department. “Anything of value will go to police, everything else will go to the Salvation Army.”

Sky Harbor, like airports across the world, collect the items found in the terminal areas.

This includes the restaurants, restrooms, buses, parking garages and the Skytrain.

If you lose your keys, they hold them for 30 days and then if they do not get claimed, they are destroyed.

Items vary from luggage (both full and empty), clothing, strollers, toys, glasses and wallets containing less than $100. There are also more expensive items such as jewelry, electronic games, cell phones and laptop computers.

If you lost something in the terminal and call to get it back, Torres says to be ready with details.

“You have to describe your item to a “T”,” she says.  “We get a lot of jewelry in — so we need a picture, some sort of proof of purchase—we’re not just handing items out to everybody.”

Cell phones are another item that’s frequently lost. If your cell phone is found and turned in, be prepared to help officials make sure it’s yours.

“If the phone is locked, you have to be able to unlock it,” she said.

The lost and found department is closed on weekends, so with that in mind, officials have lots of voicemails to get through on Monday mornings.

If you lose something, personnel can hold items for you for two weeks so you can reclaim it or ship it back to you, but you will need to pay the cost of shipping.

Torres says they try to work with the person who lost an item.

“We let them kind of explain where they lost it, so we can help them locate where it might be,” she said.

Items lost beyond the checkpoints are held by TSA for 30 days and items left on an airplane are in the custody of the airline.

“I love it when we can reunite people with their items, “ Torres said, beaming with pride.

“We had a young girl who lost her grandmother’s ring, the grandmother had passed away, it was returned here and she was able to reunite with the ring.”

Lifetime Windows & Doors

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Rod Stewart performs during The BRIT Awards 2020 at The O2 Arena on Feb. 18, 2020. in London. (Phot...

Rod Stewart delays Phoenix concert for more than a year

The Rod Stewart concert scheduled for next month at Phoenix’s Footprint Center is being pushed back more than a year because of unspecified "production delays.”
23 hours ago
(Facebook photo/Maricopa County Sheriff's Office)...

Maricopa County Sheriff’s Office SWAT team fatally shoots man who allegedly shot at them

The Maricopa County Sheriff's Office SWAT team on Wednesday fatally shot a man who allegedly shot at them, authorities said.
23 hours ago
(Flickr Photo/India Water Portal)...
Associated Press

Petitions submitted for new groundwater management district in southeastern Arizona

A proposal apparently headed to the November ballot would have voters in rural southeastern Arizona decide whether to create a new regulatory district to manage large-scale groundwater use for agriculture in an area where aquifer levels have dropped in recent years.
23 hours ago
(Phoenix Police Photo)...

Police seeking person of interest in Phoenix shooting that left man dead

Police are seeking a person of interest in a shooting in Phoenix last month that left a man dead.
23 hours ago
(Match Market & Bar Photo/Timothy Fox Photography)...

What’s cooking? Spring Arizona Restaurant Week starts 10-day run Friday

More than 100 restaurants have signed on to show off their menus during Arizona Restaurant Week, which kicks off Friday.
23 hours ago
(Photo by: Lindsey Nicholson/UCG/Universal Images Group via Getty Images)...
Danny Shapiro

Phoenix gas average eclipses $5 a gallon with more increases likely this summer, expert says

Phoenix has eclipsed an average of $5 for a gallon of gasoline and prices are likely to continue rising for a while, an industry expert said Wednesday.
23 hours ago

Sponsored Articles

Dr. Richard Carmona

Have you gotten your booster shot?

Do you remember when you got your last COVID-19 vaccination? If it has been more than five months since you completed your primary vaccination series, it’s time for you to get your booster. You may be eligible even sooner depending which vaccine you received. If you are over the age of 50 and received your […]
(Twitter photo / Coco5)...

Suns star Devin Booker’s all-natural sports drink Coco5 perfect for any activity

Devin Booker is leading the Suns in pursuit of their first NBA championship while also working to provide people proper hydration with Coco5.
Dr. Richard Carmona

COVID-19 shots continue long tradition of vaccines protecting public health

You want to feel safe. You want your family to be safe. Are vaccines safe? The simple and important answer is: Oh my yes!
Holiday season sees lots of missing items at Sky Harbor Airport