Arizona’s MVD offices expand hours at Phoenix-area locations
PHOENIX — Arizona’s Motor Vehicle Division is boasting earlier opening times at some of its offices in an effort to combat long wait times, they announced.
The MVD normally opens at 8 a.m., but Arizona’s Tucson offices tried opening at 7:30 a.m. last year, which resulted in lessened wait times and even saved money on overtime costs. Now, the program is in Phoenix.
“For the past few weeks, MVD has been opening the doors at its Phoenix-area offices at 7:30 a.m. to see if it would help continue reducing the amount of time people need to spend at an MVD location,” a statement from the Arizona Department of Motor Vehicles read.
“It works,” MVD director Eric Jorgensen said via the statement. “Because the doors open at 7:30 instead of 8 o’clock, our employees’ schedules can be more flexible, which means we have more people available to serve customers at the busiest times such as the lunch hour.
“That flexibility also cuts down on the need for workers to catch up on other tasks at the end of the day, which significantly lowers overtime hours and saves taxpayer dollars.”
ADOT noted that its MVD offices will not open until noon on the second Wednesday of each month, as the department provides time on those mornings for employees to complete continuing education.