ARIZONA NEWS

Thousands of APS customers get alert during proposed peak power hour change

Sep 2, 2016, 5:37 AM

(Ralph Barrera/Austin American-Statesman via AP)...

(Ralph Barrera/Austin American-Statesman via AP)

(Ralph Barrera/Austin American-Statesman via AP)

LISTEN: Thousands of APS customers get alert during proposed peak power hour change

PHOENIX — A call alerting Arizona Public Service customers of an upcoming peak day went out to roughly 47,000 randomly-selected customers throughout the Valley this week.

“Tuesday, Aug. 30, is a peak day, from 3-8 p.m.,” the message said. “After the peak day is over, we’ll follow up and let you know how efficient you were.”

Some received the alerts via e-mail.

The alerts are part of a new campaign to test customer response. According to Jim Wontor, manager of the energy efficiency programs at APS, the program is strictly voluntary and anyone can opt out.

“We’re asking some of our customers to reduce their energy use during a short period of time,” he said, adding that time is typically when APS’ system sees the highest usage.

There will be no penalty or impact on their bill for customers who do not participate, explained Wontor.

The peak time mentioned in the recording is the new time frame APS proposed for peak hours. Currently, customers are charged a higher rate for electricity between noon and 7 p.m. weekdays. The utility wants to move those hours to the aforementioned 3-8 p.m. slot.

Weekends would still remain off-peak periods.

APS also wants to increase rates for energy use 7.96 percent for residential customers and between 0.4 and 6.14 percent for businesses.

The company considered the changes necessary to allow for a cleaner, stronger and smarter system to meet customers’ changing needs.

Other parts of the proposal include ending buyback plans it said don’t fairly cover the cost of providing power to homes with solar panels beginning in mid-2017. Existing rooftop solar customers would be exempted from the change.

The proposed changes were filed with the Arizona Corporation Commission. If approved, the new rates would go in effect July 1, 2017.

Meanwhile, APS plans to continue sending out at least four more alerts like the one in the recording, encouraging customers to shift or stagger appliance use outside of the time window.

“We have to be able to meet the demand for electricity during those times and so we’re trying this program to see how customers will respond, which will help us plan for how we’re going to meet the energy needs of our customers in the future,” Wontor said.

Customers can opt out of the alerts by following the steps on the recording.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

Man was found dead after partying at Bartlett Lake Bash...

KTAR.com

Missing Arizona man’s body found dead in Bartlett Lake

A missing man was found dead in Bartlett Lake a day after his friends reported him missing, the Maricopa County Sheriff's Office said.

2 hours ago

Former President Donald Trump, left, and President Joe Biden, shown during an Oct. 22, 2020, debate...

Jim Sharpe

The 2 (really) big things causing Joe Biden to trail Donald Trump in Arizona

Immigration and economy woes might be too much for Joe Biden to overcome in the 2024 election in Arizona, host Jim Sharpe writes.

3 hours ago

Executive order from Gov. Katie Hobbs expands reproductive rights...

KTAR.com

Executive order from Gov. Katie Hobbs expands contraceptive access in Arizona

Gov. Katie Hobbs issued an executive order protecting reproductive freedoms through increased access to contraception, officials said.

4 hours ago

The Wildcat Fire burning north of the Valley continues to grow as dry, windy conditions make it dif...

KTAR.com

Wildcat Fire north of Valley continues to grow due to dry, windy conditions

The Wildcat Fire burning north of the Valley continues to grow as dry, windy conditions make it difficult to suppress the blaze.

5 hours ago

An 11-year-old girl was hospitalized after almost drowning in Phoenix on May 19, 2024. (Pexels Phot...

KTAR.com

11-year-old girl hospitalized after nearly drowning when hair caught in Phoenix pool

An 11-year-old girl was hospitalized after her hair got caught in an underwater pool fixture in Phoenix, authorities said Monday.

6 hours ago

Eleven defendants met on Dec. 14, 2020, to sign a certificate falsely claiming they were “duly el...

KTAR.com

Read the unredacted indictment in Arizona Republican fake elector investigation

Arizona Attorney General Kris Mayes on Monday released the unredacted indictment in the case where 18 high-profile suspects are accused of taking part in a Republican fake elector scheme in the state.

7 hours ago

Sponsored Articles

...

Condor Airlines

Condor Airlines can get you smoothly from Phoenix to Frankfurt on new A330-900neo airplane

Adventure Awaits! And there's no better way to experience the vacation of your dreams than traveling with Condor Airlines.

...

COLLINS COMFORT MASTERS

Here are 5 things Arizona residents need to know about their HVAC system

It's warming back up in the Valley, which means it's time to think about your air conditioning system's preparedness for summer.

...

DISC Desert Institute for Spine Care

Sciatica pain is treatable but surgery may be required

Sciatica pain is one of the most common ailments a person can face, and if not taken seriously, it could become one of the most harmful.

Thousands of APS customers get alert during proposed peak power hour change