Thousands of APS customers get alert during proposed peak power hour change

Sep 2, 2016, 5:37 AM

(Ralph Barrera/Austin American-Statesman via AP)...

(Ralph Barrera/Austin American-Statesman via AP)

(Ralph Barrera/Austin American-Statesman via AP)

LISTEN: Thousands of APS customers get alert during proposed peak power hour change

PHOENIX — A call alerting Arizona Public Service customers of an upcoming peak day went out to roughly 47,000 randomly-selected customers throughout the Valley this week.

“Tuesday, Aug. 30, is a peak day, from 3-8 p.m.,” the message said. “After the peak day is over, we’ll follow up and let you know how efficient you were.”

Some received the alerts via e-mail.

The alerts are part of a new campaign to test customer response. According to Jim Wontor, manager of the energy efficiency programs at APS, the program is strictly voluntary and anyone can opt out.

“We’re asking some of our customers to reduce their energy use during a short period of time,” he said, adding that time is typically when APS’ system sees the highest usage.

There will be no penalty or impact on their bill for customers who do not participate, explained Wontor.

The peak time mentioned in the recording is the new time frame APS proposed for peak hours. Currently, customers are charged a higher rate for electricity between noon and 7 p.m. weekdays. The utility wants to move those hours to the aforementioned 3-8 p.m. slot.

Weekends would still remain off-peak periods.

APS also wants to increase rates for energy use 7.96 percent for residential customers and between 0.4 and 6.14 percent for businesses.

The company considered the changes necessary to allow for a cleaner, stronger and smarter system to meet customers’ changing needs.

Other parts of the proposal include ending buyback plans it said don’t fairly cover the cost of providing power to homes with solar panels beginning in mid-2017. Existing rooftop solar customers would be exempted from the change.

The proposed changes were filed with the Arizona Corporation Commission. If approved, the new rates would go in effect July 1, 2017.

Meanwhile, APS plans to continue sending out at least four more alerts like the one in the recording, encouraging customers to shift or stagger appliance use outside of the time window.

“We have to be able to meet the demand for electricity during those times and so we’re trying this program to see how customers will respond, which will help us plan for how we’re going to meet the energy needs of our customers in the future,” Wontor said.

Customers can opt out of the alerts by following the steps on the recording.

We want to hear from you.

Have a story idea or tip? Pass it along to the KTAR News team here.

Arizona News

(Facebook Photo/Phoenix Police Department, file)...

Police identify teen boy who died after shooting in central Phoenix

A teenage boy who was shot and later died in central Phoenix on Saturday afternoon has been identified, according to Phoenix Police. 

4 hours ago

Solar panels...

Damon Allred

Gila River Indian Community to receive solar panels over canals

The Biden-Harris Administration will give $5.65 million to construct and install solar panels over the Casa Blanca Canal.

7 hours ago

Artist rendering of the upcoming Taco Viva restaurant in Phoenix. (Aline Architecture)...

Brandon Brown/Phoenix Business Journal

Real estate investor to open drive-thru Taco Viva restaurant in Phoenix

Taco Viva, a new restaurant founded by the managing director of a Scottsdale real estate investment firm, is set to open in early 2024.

8 hours ago

(Facebook Photo)...

Associated Press

Pilot killed in small plane crash near Eloy Municipal Airport

A pilot has been killed in a small plane crash in a vacant lot near Eloy Municipal Airport, about halfway between Phoenix and Tucson, police said.

18 hours ago

Firebird Motorsports Park....

Chandler racing complex renamed Firebird Motorsports Park

Wild Horse Pass Motorsports Park in Chandler has a new name -- Firebird Motorsports Park.

20 hours ago

Pamela Andrews...

Silver Alert canceled after 68-year-old woman located

The Mesa Police Department canceled a Silver Alert on Saturday after locating Pamela Andrew, the Arizona Department of Safety says.

20 hours ago

Sponsored Articles

Follow @KTAR923...

Valley residents should be mindful of plumbing ahead of holidays

With Halloween in the rear-view and more holidays coming up, Day & Night recommends that Valley residents prepare accordingly.

Follow @KTAR923...

West Hunsaker at Morris Hall supports Make-A-Wish Foundation in Arizona

KTAR's Community Spotlight this month focuses on Morris Hall and its commitment to supporting the Make-A-Wish Foundation in Arizona.


Midwestern University

Midwestern University: innovating Arizona health care education

Midwestern University’s Glendale Campus near Loop 101 and 59th Avenue is an established leader in health care education and one of Arizona’s largest and most valuable health care resources.

Thousands of APS customers get alert during proposed peak power hour change