PROVIDENCE, R.I. (AP) – A Rhode Island family traveling with two toddlers was removed from a JetBlue flight after their 2-year-old daughter refused to sit in her seat on a flight to Boston.
JetBlue said the captain returned the plane to the gate on Feb.18 in Turks and Caicos after customers refused to comply with instructions from a crew member for “a prolonged period of time.”
Dr. Colette Vieau told WJAR-TV that when her 2-year-old daughter Natalie wouldn’t sit, she and her husband buckled her seat belt and held her in place. The family was kicked off the plane anyway, Vieau said.
“We were holding them down with all of our might, seat belt on. And I said, `We have them seated. Can we go now?’ She said the pilot’s made a decision to turn the plane around,” Vieau told the station. She also said she offered to hold the girl on her lap to calm her. But the Federal Aviation Administration requires children sit in their own seat after their second birthday.
There were no other flights that night, and the family spent $2,000 on a hotel and rebooking their flight home, Vieau said. She did not immediately return a message from The Associated Press on Friday.
JetBlue said in a statement that its planes cannot take off until passengers are seated with their seat belts fastened. The captain decided to remove the customers for safety reasons, the statement said.
JetBlue on Friday also wrote about seat belt safety in a blog post that cited the incident.
Information from: WJAR-TV,
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