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Touchscreen kiosks to speed up Customs process at Phoenix Sky Harbor

PHOENIX — International travelers coming through Phoenix Sky Harbor International Airport will experience some changes when it comes to getting through Customs and Border Protection.

“It’s a Vancouver (Canada) system. It’s already being used there and it’s been very successful, so we are really excited about having it here,” said airport spokeswoman Deborah Weissman Ostreicher.

Border Xpress touchscreen kiosks will allow travelers to scan their passport to answer typical Customs questions. Then they are allowed to proceed to the CBP desk to finalize the process with an agent.

“This can reduce wait time by at least 30 percent,” said Ostreicher.

The kiosks, which are being used at more than a dozen airports across the nation, will be up and running in approximately 30 days, she said.

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