PHOENIX — The state department that administers unemployment benefits is
closing a call center and will require all new filings from people who lose
their jobs be done online starting Feb. 1.
The Department of Economic Security also said it is eliminating nearly 30
full-time jobs of its own as it closes the call center.
The reductions announced Thursday are being taken in part because of reductions
in federal funding to administer the unemployment insurance program.
DES said its funding has dropped by 20 percent as a result of a big drop in
people filing for benefits.
The agency said the number of people claiming benefits has gone down from a
2010 peak above 200,000 to less than 75,000 this month.