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Is letter from United Airlines customer service careless or tasteless?

This is the story that YOU wanted to hear us talk about! It received 53 percent of the vote in our Radioactive poll!

Airline companies probably get so many complaints a day, it’s got to be hard to keep up.

But with this letter, it’s like United Airlines isn’t even trying.

A Redditor posted the following letter that she received after having a bad experience with the company:

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