Flier with wrong name on ticket clears Sky Harbor security, boards plane
PHOENIX — A flier was able to pass through a Transportation Security Administration checkpoint and board a flight at Phoenix Sky Harbor International Airport with a ticket not in his name, officials said.
“He was given the boarding pass of someone else with the same last name as him by accident,” Katy Cody, a spokeswoman for American Airlines, said. “We did make a mistake there.”
The error was not caught until Ed Davis was seated on his Oct. 26 flight and another passenger came to claim the seat.
Cody said the mistake inside Terminal 4 was an isolated incident.
“I’m not sure how he got through TSA with the incorrect identification, but we certainly should have caught it at the ticket counter,” she said.
The TSA said it was reviewing how Davis was able to pass through a checkpoint with a ticket in the wrong name. Fliers are required to show ID prior to clearing security.
“Although both passengers were vetted through the Secure Flight database and went through the security screening process prior to boarding the flight, TSA is taking the incident seriously and working with our workforce and airline partners to ensure this doesn’t happen again,” the agency said in a statement.
Davis was taken off from his incorrect flight and given a $200 voucher.
KTAR News’ Martha Maurer contributed to this report.
- Engine inspections force flight cancellations at Phoenix airport
- Southwest offering seasonal nonstop flights from Sky Harbor to LaGuardia
- Sky Harbor passenger and cargo numbers soar in February
- Flight attendants fall ill, American Airlines plane returns to Phoenix
- FAA changing departure routes for many flights from Phoenix