PHOENIX — The deadline for consumers who purchased a timeshare through Diamond Sales to register to get out of their agreement is quickly approaching, the Arizona Attorney General’s Office said.
“Consumers have to file a complaint with our office by May 23. That’s less than two weeks away,” spokeswoman Mia Garcia said Friday.
The Arizona Attorney General’s Office said it reached an $800,000 settlement with the company after receiving complaints from consumers.
“The settlement is a result of a consumer fraud investigation that we launched after hundreds of consumers came forward and said Diamond Sales used deceptive sales practices,” Garcia said.
The attorney general’s office said Diamond Sales misrepresented increases in annual maintenance fees, the ability to resell timeshares, the existence of buyback programs, the ability to rent out timeshares and discounts on other travel needs.
The complaint program is not open to everyone.
“This program is not for anyone who wants to get out of their timeshare project,” Garcia said. “You actually have to qualify for the program.”
Only consumers who purchased a timeshare from Diamond Sales between Jan. 1, 2011 and Jan. 23, 2017 can qualify. The purchase had to have been made either in Arizona or by an Arizona resident and the complaint must include detailed descriptions of what went wrong.
Consumers can file a complaint online. Those who live in Phoenix can call 602-542-5763, in Tucson 520-628-6504 or elsewhere 800-352-8431.
KTAR’s Ashley Flood contributed to this report.