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Mac & Gaydos

Updated Aug 7, 2014 - 8:50 pm

Is letter from United Airlines customer service careless or tasteless?

This is the story that YOU wanted to hear us talk about! It received 53 percent of the vote in our Radioactive poll!

Airline companies probably get so many complaints a day, it's got to be hard to keep up.

But with this letter, it's like United Airlines isn't even trying.

A Redditor posted the following letter that she received after having a bad experience with the company:

Someone at United either made a huge error or just simply didn't care enough to alter the form letter to fit the passenger's complaint.

According to Fox News, United Airlines has not said whether the letter is authentic or not, but they did say the company uses "standardized wording to start drafting a letter."

Have YOU ever had an airline respond to a complaint in a careless or unsympathetic way?

About the Author


Mac Watson & Larry Gaydos represent "the younger generation of talk…because we grew up in a different era." To someone who has never listened, Mac Watson and Larry Gaydos describe their show as,  "relatable stories that emotionally connect with our audience…. basically, stuff that affects our daily lives here in Arizona."

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